The Patient Engagement Specialist is a frontline role at RightMove Health, responsible for connecting eligible members and referred patients to our virtual musculoskeletal (MSK) care. As the first point of contact, you will support patient outreach, education, eligibility verification, and scheduling of initial clinical evaluations in a part-time, remote capacity with potential to transition to full-time.
What You'll Do
- Conduct outbound phone outreach to eligible members and referred patients
- Answer inbound calls and respond to patient questions about RightMove services
- Educate patients on available care options and next steps
- Verify eligibility and schedule initial evaluations
- Accurately document all patient interactions in CRM systems
- Escalate or route complex issues to appropriate internal teams
- Identify opportunities to improve workflows, outreach effectiveness, and patient experience
- Make outbound calls to introduce RightMove services
- Support referred patients through onboarding and scheduling
- Provide real-time patient support via inbound calls
- Maintain accurate, compliant documentation
- Operate in accordance with HIPAA and all applicable compliance requirements
What We're Looking For
- High school diploma or GED (associate degree preferred)
- 1–3 years of experience in healthcare customer service, patient engagement, scheduling, or call center environments
- Strong verbal communication skills and comfort with phone-based outreach
- Ability to explain healthcare services clearly and compassionately
- Experience using CRM, scheduling, or documentation tools
- Strong organization, attention to detail, and ability to multitask
Nice to Have
- Experience in telehealth, digital health, MSK care, or physical therapy
- Familiarity with insurance eligibility and benefit navigation
- Bilingual (Spanish/English) a plus
Technical Stack
- CRM systems
- Scheduling tools
- Documentation tools
Benefits & Compensation
- Part-time position with potential to transition to full-time
- Remote work
- Opportunity to help build and refine processes in a fast-moving startup
- Willingness to adapt, solve problems, and grow with a fast-moving startup
Work Mode
- Remote
- Preference for candidates in the Northeast or Florida
We are an equal opportunity employer committed to diversity and inclusion in the workplace.