Responsibilities
- Lead and coordinate the work of two operational teams within the partnerships function, ensuring clear ownership, accountability, execution quality, and continuous process improvement
- Drive the onboarding of PSP companies onto processing channels brought in by the business development team - from first contact through to live transactions
- Build, maintain, and scale integrations with new and existing partners, ensuring smooth technical and commercial setup processes
- Own and oversee a portfolio of merchant accounts across multiple partner channels - monitor performance, identify risks, and drive resolution
- Maintain and continuously improve the partner risk register, proactively managing compliance, IPS, acquirer, and operational risks
- Oversee merchant account infrastructure, including volume limits, transactional activity, statuses, and operational history
- Review, negotiate, and optimize commercial terms including processing rates, settlements, rolling reserves, and deposits
- Manage incoming partner-related requests across compliance, IPS, operational, and acquirer matters - ensuring timely coordination and resolution
- Resolve settlement delays, operational escalations, and debt-related issues directly with partners
- Identify opportunities to scale partner capacity, improve operational efficiency, and optimize existing payment solutions
- Collaborate closely with Business Development, Routing, Compliance, Finance, and Operations teams to support sustainable partner growth and operational stability
- Contribute to the development and standardization of internal partnership processes, reporting, and operational controls
Requirements
- Previous leadership experience within partnerships, account management, operations, or payment infrastructure teams
- Proven ability to lead and coordinate multiple teams in a fast-paced fintech, acquiring, or payment infrastructure environment
- At least 4+ years of experience in account management, partner success, onboarding, or partnership operations within a PSP, acquirer, payment gateway, or payment infrastructure company
- Strong understanding of payment processing, including approval rates, acquiring flows, settlements, risk management, and compliance frameworks
- Hands-on experience managing merchant accounts and PSP relationships with a deep understanding of how the payments ecosystem operates
- Strong operational mindset with the ability to manage multiple priorities, resolve escalations, and improve complex workflows
- Comfortable working with operational dashboards and data; confident Excel skills are required
- Ownership-driven approach - able to proactively identify issues, make decisions, and drive solutions independently
- Strong communication and stakeholder management skills, with the ability to work effectively across technical, operational, commercial, and external partner teams
- Fluent Russian and strong English communication skills
Nice to Have
- Experience with BI or operational analytics tools is a plus
Benefits
- Meaningful Impact: a chance to make a real impact by contributing directly to the growth of a leading fintech company in the payments space!
- Career Development: we’re young, very ambitious, and serious about growth. If you’re driven and want to move fast, we’ll give you the space, support, and real ownership to grow with us.
- A Passionate Team: work side-by-side with talented, driven people who genuinely care about what they do.
- Competitive Compensation: matched to your skills, expertise, and impact, with transparent annual performance reviews.
- Remote Work: full flexibility to work remotely from wherever you do your best work.
- Paid Time Off: 20 days of vacation per year, bank holidays, and sick leave.
- Private Health Insurance: annual budget of €1,000 for your personal premium medical coverage.
- Learning & Development to Help You Work Smarter: conferences, courses, and professional growth, plus a budget for AI tools.
- Coworking Support: dedicated budget for a productive workspace beyond home.
- Well-Being Allowance: to spend on hobbies and whatever helps you stay energized and at your best.
- Unique FYST Perks: an “Adopt a Pet” day and a Birthday off.
Work Arrangement
Remote (Worldwide)
Additional Information
- Fluent Russian and strong English communication skills
- Remote Work: full flexibility to work remotely from wherever you do your best work.
- 20 days of vacation per year, bank holidays, and sick leave.
- Annual budget of €1,000 for private health insurance.
- Budget for AI tools.
- Dedicated budget for coworking space.
- Well-being allowance.
- “Adopt a Pet” day and a Birthday off.
