About the Role
This position is responsible for managing relationships with external partners, ensuring they achieve their goals using the platform by providing guidance, resolving challenges, and driving long-term success.
Responsibilities
- Act as the main contact for assigned partners
- Monitor partner performance and engagement metrics
- Identify and resolve operational issues promptly
- Provide onboarding support and training resources
- Track partner progress toward defined objectives
- Escalate technical problems to internal teams
- Maintain accurate records in the CRM system
- Coordinate with cross-functional teams to meet partner needs
- Deliver regular performance updates and reports
- Support the rollout of new features for partners
- Gather feedback to inform product improvements
- Ensure compliance with partnership agreements
- Respond to inquiries within established service level agreements
- Facilitate partner education sessions
- Promote best practices for platform utilization
- Monitor communication channels for urgent requests
- Assist with contract renewal preparations
- Identify opportunities for partner growth
- Maintain up-to-date knowledge of company offerings
- Support partner-facing documentation updates
- Drive adoption of platform enhancements
- Conduct periodic business reviews
- Address billing or account access concerns
- Foster strong, trust-based relationships
- Report on key success indicators monthly
Compensation
Competitive salary and benefits package
Work Arrangement
Remote position with flexible scheduling options
Team
Part of the client services division focused on partner relationships
Why This Role Matters
Partners rely on consistent support to maximize their outcomes. This role directly influences retention and satisfaction by ensuring smooth operations and clear communication.
Growth Opportunities
High performers may advance into senior partner management, team leadership, or specialized support roles within the organization.
Does not offer visa sponsorship for this role
