Responsibilities
- Support the development, implementation, and ongoing evolution of Absolute's global partner program.
- Help build and maintain a world-class global partner program that enables partner growth and supports accelerated partner-generated ARR.
- Ensure consistent execution of partner program policies, processes, benefits, and requirements across regions.
- Facilitate partner tiering and leveling initiatives and help ensure partners and internal stakeholders remain aligned to program requirements and benefits.
- Coordinate quarterly and annual partner performance reviews, business reviews, and partner business planning activities.
- Support the creation of governance, measurement, and accountability processes that help ensure both Absolute and its partners deliver against shared commitments and objectives.
- Measure partner engagement, performance, and program effectiveness through reporting, analytics, and KPI tracking.
- Support partner onboarding processes and ongoing program administration.
- Identify opportunities to improve partner experience, operational efficiency, and program scalability.
- Serve as the primary owner of partner-facing content within the Partner Portal.
- Curate, organize, and maintain core partner content, channel-ready assets, sales plays, promotions, and program information.
- Ensure partner-facing content remains current, relevant, and globally consistent.
- Manage localization requirements and regional variations where appropriate.
- Coordinate with Marketing, Creative Services, Revenue Enablement, Product Marketing, and Channel Sales teams to source, update, and publish partner-facing materials.
- Facilitate publication and maintenance of partner dashboards and other partner resources.
- Partner with Revenue Enablement and other stakeholders to ensure training, certification, and learning content is current, accessible, and relevant to partners.
- Convert internal enablement resources and learning tracks into channel-ready content.
- Maintain partner training and certification resources within the Partner Portal.
- Ensure partners have access to the tools, content, and educational resources needed to successfully position and sell Absolute solutions.
- Support the planning and execution of Partner Advisory Board and Partner Summit programs.
- Coordinate partner communications related to program updates, initiatives, promotions, training, and enablement activities.
- Assist in the development and management of partner engagement initiatives, including partner journey automation and gamification programs.
- Act as a central liaison across Channel Sales, Marketing, Revenue Enablement, Finance, Operations, and other functional teams.
- Drive alignment across stakeholders to support program execution and partner success.
- Build strong collaborative relationships across the organization to ensure successful implementation of partner initiatives.
- Protect the security and privacy of Absolute and its customers.
- Other duties as assigned by management.
- Future responsibilities may include administration of partner renewal and incumbency protection programs, incentive and MDF programs, Allbound platform administration, and expanded partner automation and analytics capabilities.
Requirements
- 5+ years of experience in channel operations, partner programs, channel enablement, partner success, or related program management roles.
- Experience working within a software, SaaS, cybersecurity, or technology company.
- Demonstrated experience supporting or managing partner programs and partner-facing initiatives.
- Strong program management skills with the ability to manage multiple initiatives simultaneously.
- Experience working cross-functionally across Sales, Marketing, Enablement, Operations, and Finance teams.
- Excellent organizational skills with exceptional attention to detail and follow-through.
- Strong written, verbal, presentation, and stakeholder management skills.
- Proven ability to influence without direct authority and successfully navigate cross-functional environments.
- Self-starter with the ability to work independently, take ownership, and drive initiatives from concept through execution.
- Strong analytical and problem-solving skills with the ability to leverage data to support decision-making and program improvements.
Nice to Have
- Experience managing partner portals, partner enablement platforms, learning management systems, or similar technologies is preferred.
- Experience with partner onboarding, partner performance management, tiering programs, business planning, or partner governance is highly desirable.
- Experience within cybersecurity or endpoint security markets is preferred.
- Experience working in a global organization is an asset.
