About the Role
The representative will coordinate with external partners to streamline operations, improve service delivery, and maintain strong working relationships through proactive communication and problem-solving.
Responsibilities
- Manage onboarding processes for new partners
- Serve as primary contact for partner inquiries
- Troubleshoot operational challenges with partner integrations
- Monitor partner performance against service standards
- Facilitate communication between internal teams and partners
- Track and report on key partnership metrics
- Escalate technical issues to engineering teams when needed
- Ensure compliance with company policies and data security standards
- Update partner documentation and knowledge resources
- Coordinate training sessions for partner teams
- Review partner submissions for accuracy and completeness
- Support contract renewal and expansion discussions
- Identify opportunities to improve partner workflows
- Respond to time-sensitive operational requests
- Maintain accurate records in partner management systems
- Collaborate with product teams on feature feedback
- Assist in developing onboarding checklists
- Monitor service level agreements
- Drive resolution of cross-functional issues
- Support partner certification processes
Nice to Have
- Background in financial technology
- Experience supporting developer partners
- Knowledge of API integrations
- Familiarity with compliance frameworks
- Project management experience
- Experience in a startup environment
- Understanding of partner lifecycle management
- Previous work with global partners
Compensation
Competitive salary with benefits
Work Arrangement
Remote position
Team
Part of the partner success team focused on scaling relationships
About the Team
This group ensures partners integrate smoothly and remain productive over time through structured support and clear communication channels.
What Success Looks Like
Within 90 days, you will manage active partner cases, reduce onboarding time, and contribute to process improvements that enhance scalability.
Not available
