Responsibilities
- Guide partners through onboarding and deliver ongoing technical training and skill development
- Develop and maintain strong relationships with partner consultants and leadership teams
- Ensure partner success and high client satisfaction by equipping partners with necessary tools and support for client rollouts
- Monitor and manage the partner implementation pipeline, tracking client project progress
- Collaborate across departments to execute strategic partner initiatives
- Achieve and surpass key performance indicators for customer and partner experience
- Supervise quality control for client implementations and partner consultant hiring practices
- Lead weekly check-ins with top implementation partners to review onboarding status, milestones, feedback, and project updates
- Complete additional duties as assigned to support organizational objectives
Benefits
- Medical insurance coverage
- Dental insurance
- Vision care benefits
- Support for family planning and formation
- Life and disability protection plans
- Unlimited paid time off
Work Arrangement
Hybrid
Responsibilities
- Onboard, Train and Provide Continuous Technical Education and Enablement to Assigned Partners
- Build and Nurture Relationships with Consultants and Leadership at Assigned Partners
- Drive Partner Success and Positive Client Experience by Ensuring Partners Have the Tools and Support to Conduct Successful Client Implementations
- Manage Partner Implementation Pipeline and Track Progress of Client Implementations Conducted by Partners
- Coordinate Cross-functionally and Execute on Partner Strategy
- Track, Meet and Exceed on key Customer Experience and Partner Experience Metrics
- Oversee Quality Assurance of Client Implementations and Partner Consultants Recruitment
- Run weekly calls with key implementation partners to discuss onboarding progress, milestones, feedback, and status of client implementations
- Any other tasks that may be assigned to help the company meet its goals.
Benefits
- Medical
- Dental
- Vision
- Family Forming benefits
- Life & Disability Insurance
- Unlimited Vacation