Responsibilities
- Design and deliver live enablement sessions for new and existing partners across EMEA, covering product knowledge, sales positioning, demo techniques, and implementation workflows
- Run partner onboarding programs from contract signing through to certification, adapting your approach based on partner type and tier: high-touch for expert partners and resellers, streamlined for referral and ambassador partners
- Track training completion, engagement metrics, and partner readiness, and report on outcomes to stakeholders across Partnerships and Launch
- Actively shape and contribute to training content based on what works in live delivery, maintaining a tight feedback loop with the Partner Implementation Trainer
- Build and maintain automated onboarding paths for low-touch partner tiers (ambassador, referral), freeing your capacity for the partners who need it most
- Shadow Sales Engineers and Sales on co-selling deals during your first six months to absorb real product positioning and objection handling from live customer interactions
- After the ramp, continue learning by observing how trained partners sell in practice, feeding those insights back into improved training content
- Work closely with Partner Growth Managers to ensure shared accountability for partner engagement post-contract: you own training delivery, they own driving partner participation
- Coordinate with Implementation Partner Managers for technical validation on complex partner cases, and with Partner Growth Managers for local-language sales coaching and positioning support
- Supporting the onboarding of new Partner Development Managers and Partner Growth Managers on processes, certification workflows, and training tools
- Attending and presenting at partner events across EMEA when required, delivering sessions on product knowledge, sales positioning, and best practices aligned to partner enablement objectives
Requirements
- 3+ years in training delivery, partner enablement, sales enablement, or a similar customer/partner-facing training role within a SaaS or technology company
- Proven ability to design and deliver engaging live training sessions (virtual and in-person) to external audiences
- Strong understanding of sales processes, product positioning, and how to translate technical product knowledge into actionable training for non-technical audiences
- Excellent communication skills in English, both written and verbal - as well as German OR French
- Experience working cross-functionally with sales, partnerships, and product teams
- Comfortable working in a remote-first, EMEA-wide environment across multiple time zones
Nice to Have
- Experience in the hospitality, retail, or POS/payments industry
- You’ve worked with LMS platforms, training automation tools, or learner community environments
- Background in channel/partner ecosystems with an understanding of tiered partner models
- Experience building automated onboarding flows or self-serve training paths
Benefits
- Genuine career growth opportunities based on performance within a company that's continuously expanding.
- Uncapped commission
- Work with highly skilled people who are as passionate about sales & marketing as you are
- An environment that encourages initiatives and leadership
- Work in a team big enough for growth but lean enough to make a real impact;
- Fun activities with your teammates & social events throughout the year including the legendary sales summit party in Canada and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:
- Lightspeed equity scheme (we are all owners)
- Health & Wellness Credit- expense up to 400 EUR per year towards your gym membership, yoga classes, a new bike or whatever else you do for your health
- Mental Health Support through the Modern Health App- whether it is meditation, coaching or counseling you need - each employee gets access to this platform
- People Experience - Our PX benefit allows you to work from pretty much anywhere in the world for 60 days a year
- LinkedIn Learning: At Lightspeed we believe in having a growth mindset, we provide free access to LinkedIn learning along with your career GPS to help you learn & grow
- Subsidy to annual travel pass if you travel by public transport to the Berlin office
- Regular breakfast or lunches, drinks & snacks in our Berlin office
Additional Information
- Excellent communication skills in English, both written and verbal - as well as German OR French
