Responsibilities
- Answer incoming owner relations calls regarding various issues, including revenue, land, division orders, JIB, A/R, and A&P.
- Log owner inquiries in a case tracking system and follow-up on outstanding unresolved inquiries.
- Respond promptly to companies' needs and add value by building relationships and trust through client interactions and managing difficult or emotional situations.
- Ensure the response and manner is done in an accurate, timely and friendly manner.
- Manage emotions (calm, non-defensive, respectful).
- Participate in cross-training to develop new skills, expand knowledge, and improve the business and customer experience.
Requirements
- Ability to professionally interface with clients over the phone or through email.
- Strong self-motivation, and the ability to work both independently or with a team.
- Strong organizational skills, sets priorities, and meets deadlines.
- Excellent written, oral, and interpersonal communication skills.
- 2-5 years of industry-related experience and/or training in the field of revenue accounting and/or land, JIB, A/P, regulatory, marketing, or production.
- Proficiency in all Microsoft Office applications and various oil and gas software programs.
- High School degree or equivalent
Benefits
- Medical
- Dental
- Vision
- Income Protection (disability, life/AD&D, critical illness, accident)
- Employee Assistance Program (EAP)
- Healthcare Spending Account (HSA)
- Commuter Lifestyle & Wellbeing Program
- Pet Insurance