Requirements
- 4 years minimum professional experience in customer service - preferably in B2B SaaS or contact center environments
- Strong customer service instincts and comfort handling challenging situations over the phone with the ability to be empathetic, compassionate, responsive and resourceful
- A passion for delighting customers and helping people
- Strong written (email and chat) and verbal (telephone) communication skills with acute attention to detail
- Aptitude for learning new products and helping to break down complicated topics and explain them in simple terms people can understand
- Ability to come up with creative solutions to any problem you face, and to know how to organize and prioritize your workload
- Proven self-starter, taking ownership and accountability over your work
- Experience working remotely required
Nice to Have
- Experience working in SaaS, HR, payroll, PEOs, or health benefits a plus
- Spanish language capability, or other second language at business conversation level, a plus
Additional Information
- We are currently hiring for one shift for our Overnight team: Wednesday to Saturday 9 PM EST - 8 AM EST
- If hired, you will be expected to attend mandatory virtual training [paid] from 9am-6pm EST Monday-Friday for approximately 4 weeks prior to moving over to your shift schedule.
