Help a team of specialists provide on-call response and support for the client's Unisys 2200 systems environment.
Use standard Unisys and the client’s custom logging utilities to monitor system “health.”
Triage and assess incidents, distinguishing between hardware defects, systems software issues, including 3rd party product, and application anomalies. Perform root cause analysis on serious incidents.
Follow and execute against customer-defined policies for incident escalation, change control, testing, and promotion into production.
Respond to emergency alerts, restoring normal operations promptly.
Perform monitoring of mainframe databases to ensure data integrity.
Coordinate with other stakeholders: application programmers, support staff on other connected systems, Unisys, and 3rd party software providers.
Prepare and submit trouble reports to Unisys and 3rd party vendors as appropriate.
Implement approved corrections and coordinate with change control procedures for timely remedy installation.
Provide periodic reports to management about system performance, any anomalies, and plans for risk mitigation and/or remediation.

3+ years of experience in OS 2200 systems support, ideally with prior experience as a system programmer.
Overall understanding of the entire Unisys 2200 ecosystem, operating system, utilities, database, communications, transaction processing, 3rd party products, and applications development techniques.
Experience in booting OS 2200.
Experience in installing 3rd party products onto 2200 systems. Familiarity with COMUS, SOLAR.
Experience with Unisys OS 2200 executive control language (ECL).
Experience in obtaining and interpreting diagnostic data: operating system dumps, logging, and tracing in various components.
Exposure to security on OS 2200.
Strong skills in triage for incidents, especially in differentiating hardware vs OS, vs 3rd party products, vs application programs.
Ability to thrive under pressure to help remedy time-sensitive mission-critical issues.
Great written and verbal communication skills, adapting communication styles to the audience.

Facility in reading and analyzing MASM (Unisys assembler) is highly desirable.
Prior experience as a 2200 system console operator is highly desirable.
Ability to troubleshoot integration points with diverse external systems, such as VAX Shop Floor, Oracle ERP, Unix, Web/Java, and Windows platforms.
Familiarity with the progression of Unisys’ OS 2200 ClearPath operating system over the last 3 – 4 system base releases is helpful.
Experience with the STAR-1100 tape management system and with virtual tape is desirable.

Excellent, full coverage medical, dental, and vision insurance
Generous PTO and 15 company-wide holidays
401k with company contribution
Paid parental leave
Work-life balance with an emphasis on personal well-being
Career growth in a disruptor space & entrepreneurial opportunities within the Monks network
A globally diverse & inclusive culture with employee resource groups such as S4 Melanin, Pride.Monks, Cultura.Monks, and more!
Authentic commitment to DEI efforts and sustainable growth.

Flexible rotation schedule to ensure coverage while keeping the team happy.
This role is subject to Monks' Return to Office (RTO) policy. If you reside within a commutable distance of one of our office locations, you will be expected to work from the office a set number of days per week.
All applications must be submitted through the official website (monks.com/careers).
Monks may contact potential candidates via LinkedIn, but applications must be submitted through the official site.
No request for payment or bank account information will be made at any stage of recruitment.

Monks is hiring an OS 2200 Infrastructure Support Specialist