NEC Software Solutions (NECSWS) is hiring an Oracle Database Application Support Team Lead

Please note, role can be remote or hybrid, subject to location. We are seeking a highly capable Oracle Database Application and Support Team Lead who remains hands‑on technically, while providing technical leadership and direction to a team of analysts. The role supports 100+ customer environments, including high‑profile Public Sector organisations, across on‑premises, private cloud, and public cloud platforms. This is a working technical lead role, where the successful candidate will spend a portion of their time engaged in database administration, troubleshooting, upgrades, and application support. Main Responsibilities Hands‑On Technical Responsibilities - Function as a senior technical engineer for Oracle Database platforms and associated application stacks. - Perform and lead Oracle Database upgrades, patching, and software deployments in customer environments. - Conduct 3rd‑line diagnostics and fault resolution, including performance tuning, data issues, backup failures, and application connectivity problems. - Proactively review monitoring, capacity, performance, and backup metrics; implement corrective actions before customer impact occurs. - Maintain robust backup, recovery, and restore solutions, with objective of improving operational effectiveness. - Lead technical input and support the team in major incidents and problem investigations, completing root cause analysis and implementing preventative fixes. - Maintain and improve technical documentation, runbooks, and support procedures Technical Leadership - Function as the primary escalation point for complex Oracle and application‑related issues. - Collaborate with analysts from other teams on live issues, upgrades, and changes, providing real‑time guidance and technical direction. - Set technical standards and best practices for database administration and application support. - Review and quality‑check technical changes before implementation. - Serve as a technical mentor, raising the overall capability of the team through knowledge sharing and coaching. Customer & Stakeholder Engagement - Engage directly with customers as lead to schedule work and manage conflicting priorities. - Translate complex technical issues into clear, practical explanations for customers and internal stakeholders. - Provide recommendations to customers on stability, performance, resilience, and upgrade planning. Continuous Improvement & Automation - Identify inefficiencies within the service and directly contribute to: - Scripted maintenance - Automated health checks - Standardised deployment and upgrade processes - Drive improvements that reduce manual effort, improve reliability, and enhance customer outcomes. - Work closely with Networks, UNIX/Linux, Cloud Ops, and Application teams to resolve cross‑platform issues.