The Ops & Product Builder will drive operational excellence and product development at Alan, a vertically integrated health partner combining insurance and healthcare delivery. This role involves owning strategic projects, optimizing processes, and scaling operations while ensuring member delight across international markets.
What You'll Do
- Define Ops strategic vision on Company’s key topics and drive alignment on priorities at Company level to turn vision into reality
- Develop a strong understanding of landscape and market trends
- Define priority use cases
- Explore build/buy/partner options
- Own and implement strategic projects such as the launch of new insurance products
- Internalise processes
- Create new health services offerings
- Industrialize operations to reach operational excellence
- Build a granular understanding of operations
- Track operational and financial efficiency
- Identify risks and areas of improvement
- Implement improvement plans such as automation
- Perform, monitor and scale daily business operations
- Supervise and grow the team of insurance operators or health professionals
- Handle external partnerships (e.g., teleconsultations)
- Coach and mentor team members to help them grow
- Edit the way we work to ensure continuous feedback and skill development for team members
What We're Looking For
- At least 2 years of professional experience in Operations management or entrepreneurship
- Fully fluent in English and Spanish/French/Dutch
- High level of structure and strong analytical skills
- SQL fluency for data analysis
Nice to Have
- Capable of building automations (Zapier, n8n…)
- Excel at launching and steering projects by setting the high-level vision and monitoring day-to-day progress
- Strong at optimizing processes while never compromising with members’ delight
- Comfortable in fast-paced environments: able to deal with uncertainty, remaining proactive and focused on efficiency
- Love to collaborate with transversal teams