The Operations Support Manager is responsible for ensuring efficient resource planning, managing workforce performance, maintaining optimal headcount, and overseeing training skills requirement for the warehouse. This role supports operational excellence by aligning resources with business needs, driving productivity, and ensuring compliance with health, safety, and food standards
This is a full time, permanent role. Working Monday to Friday, 40 hours per week.
Key Duties of a Operations Support Manager:
Resource Planning
- Develop and maintain accurate resource plans based on volume forecasts and operational requirements.
- Optimise shift patterns and resource allocation to achieve a timely operation and to meet the KPI’s
- Monitor and adjust plans in real-time to respond to changes in demand or operational constraints.
- Maintain accurate headcount records and ensure staffing levels align with operational needs.
- Working with shift management team to ensure effective deployment of colleagues across functions and challenge the difference in the plan versus actual.
- Provide data driven insights and reports to support decision making across warehouse operations.
- Lead or support projects related to layout optimisation, equipment utilization, and workflow design.
Training & Development
- Identify skill gaps, then plan and delivery the required training for new and existing staff.
- Ensure induction process is effective and consistent across the shifts.
- Maintain compliance with food safety, health & safety, and operational standards.
- Track training completion and evaluate effectiveness.
Safety & Quality
- Maintains a proactive health and safety culture, ensuring all activities are carried out safely and within legislation.
- Lead incident investigations and ensure robust corrective and preventative actions are delivered.
- Supports compliance with food safety, legality, quality, and site audit requirements.
Cost & Resource Efficiency
- Responsible for labour budgets, agency and overtime requirements effectively, ensuring cost efficiency.
- Develop labour and resource optimisation strategies that balance service performance with cost efficiency.
- Identify opportunities to reduce waste (labour, energy, MHE usage, consumables) while maintaining service standards.
Continuous Improvement & Innovation
- Delivers continuous improvement initiatives to increase efficiency, reduce waste, and improve service.
- Translate operational performance into clear, measurable actions through KPI dashboards and root cause analysis.
- Lead cross-functional improvement projects (lean initiatives, automation, digitalisation) to future-proof warehouse operations.
Collaboration & Site Leadership
- Work closely with the Warehouse Operations Manager and wider site leadership team to deliver business objectives.
- Collaborate with transport, systems, and SHEQ teams to ensure end-to-end operational effectiveness.
- Contribute to site strategic projects, sharing best practices and supporting future growth plans.
Apply on company website Iceni Way, Haverhill, East of England, United Kingdom On-site Full-time
Culina Group is hiring an Operations Support Manager
About company
We are a market leading ambient and chilled food & drink 3PL specialist, providing warehousing, distribution, contract packing and a bonded division with extensive expertise in relation to dutiable goods across the UK and Ireland. We have recently added both Fresh and Food Manufacturing divisions and are looking towards the future and the continuation of being one of the leading logistics companies within the UK.
Using modern IT infrastructure, including warehouse management systems, satellite tracking and client interfaces we are able to offer unrivalled customer support, ensuring that you always know where your products are. Online up to date data is always available through customer web portals allowing you to track your goods from anywhere, while a significant investment of over £2.5m in customer service infrastructure over the last five years ensures that we exceed customer expectations not just once or twice, but every single time.
Working hand in hand with some of the globe's leading brands and manufacturers is an everyday event at Culina Group, plus with a multitude of own-label producers and developing companies, all are catered for with an efficient and flexible infrastructure. Importantly, our strategic focus is on food & drink logistics within a shared-user environment, which is driven by volume and critical mass. This ultimately delivers an efficient and cost effective solution for clients of all sizes.
We are committed to future proofing our business by investing in teams, network, systems, sector and the environment, which will ensure we continue to provide clients with a robust supply chain platform which performs beyond expectations every day. The latest two service additions of Fresh and Food Manufacturing are testament to this ethos, ensuring that we continue to become a leading light within the logistics industry.