The Operations Specialist is responsible for developing, analyzing, and maintaining processes and standard work for Red Bull North America distribution facilities. This person will create, document, and implement clear and concise operational procedures.
They will also own the development and ongoing maintenance of warehouse key performance indicators (KPIs) and metrics that measure progress, throughput, and productivity. In addition, they will be solely responsible for tracking, conducting root cause analysis, and reporting on process quality incidents.
This role is also expected to produce reports and actionable insights through data analysis and will spend significant time implementing and supporting business-critical projects.
ANALYTICS
Responsible for generating, reviewing, and delivering quarterly bonus program and check‑in reports for nonexempt employees.
Solely accountable for the accuracy of building and employee performance metrics.
Provide management with confidential performance data and insights for both exempt and nonexempt employees.
Serve as the reporting subject matter expert for data specifications and documentation.
Develop, maintain, and analyze operational reports, including monthly KPI reports and department scorecards.
Ensure all data is verified and validated against both system records and physical operational processes.
Support problem-solving efforts through root cause analysis and the development of actionable solutions.
Analyze operational processes and data to ensure efficiency and relevance, while identifying opportunities for process improvement and cost savings.
Partner with Human Resources to meet defined deadlines for quarterly bonus program reporting.
STANDARD WORK
Determine the most effective methods for warehouse process steps, taking into account systems, customer requirements, operational efficiency, ergonomics, and physical constraints.
Develop and maintain operational work instructions by collaborating with peers, operations leadership, industrial engineers, IT, and other stakeholders.
Maintain and support the work-instruction database where training records are stored.
Develop and maintain a process for implementing operational changes, including obtaining proper authorization and archiving change history.
Train operations leadership on processes and work instructions.
Serve as the subject matter expert on operational processes.
PROCESS QUALITY
Own the development and maintenance of the process quality program at the distribution center. Process quality issues are deviations in internal procedures within the Red Bull distribution center that impact productivity and the ability to meet customer requirements.
Track and investigate the root causes of process quality issues, and collaborate with operations or independently implement solutions.
Review, investigate, and report process infractions for both exempt and nonexempt employees in partnership with operations management.
Play a key role in resolving process quality incidents that affect customer orders and overall customer satisfaction.
Manage incident data collection with the objective of identifying and improving process quality trends.
Collaborate with operations management and industrial engineering to refine and improve process quality standards.
OPERATIONS AND ENGINEERING
Support the Industrial Engineer with improvement initiatives and projects.
Support and implement process improvement and automation projects throughout the warehouse.
Collaborate with the Operations team, Safety team, and Industrial Engineer on process changes.
Audit and support the Industrial Engineering department by collecting time studies of operational processes.
Take ownership of maintaining and reviewing operational metrics and quality incidents with key stakeholders to influence strategy and action plans.
Work outside of regular business hours as needed to support operational projects.
Apply on company website Concord, NC, USA On-site Full-time USD 62,400 – 93,600 / year
Red Bull is hiring an Operations Specialist
About company
The Media Technologies Engineer will work under the direction of the Manager of Media Technologies, supporting the Red Bull Media House (RBMH) infrastructure and post-production operations. This position is part of the enterprise IT department and will collaborate closely with both the IT infrastructure team and RBMH teams.The Media Technologies Engineer will be responsible for maintaining, troubleshooting, and deploying 24/7 post-production media systems that provide secure, highly available editing and finishing workflows. These systems include shared storage, media asset management, ingest and transcoding services, non-linear editing (NLE) applications, and archiving/backup platforms.The ideal candidate will have hands-on experience with modern post-production workflows in both on-premises and cloud-connected environments.
Job Description: POST-PRODUCTION INFRASTRUCTUREMonitor system health and availability in a 24/7 post-production environment and respond to incidents.Support Elements and Dell PowerScale shared storage, including permissions, performance tuning, and client connectivity.Provide connectivity support for editing workstations, edit bays, and finishing suites (Windows and macOS).Support media asset management, including content indexing, search, and retrieval workflows.Support recording, ingest, transcoding, proxy generation, and media delivery tools and services.Maintain archive and backup workflows, including restoration, retention management, and overall media lifecycle management.POST-PRODUCTION WORKFLOW SUPPORTSupport the Media Technologies Manager in collaborating with editors, producers, and finishing teams to define and maintain day-to-day workflows.Troubleshoot issues with non-linear editing (NLE) applications—especially Adobe Premiere, Avid Media Composer, and DaVinci Resolve—as well as related integration points (including storage, MAM, transcoding, and review systems).Help optimize workflows for content handoff among field, post-production, and distribution teams.Provide end-user training and guidance on post-production systems and best practices.Offer direct technical support and collaboration to the Director of Post-Production and the post-production team to meet delivery deadlines and workflow requirements.Drive continuous improvements in system reliability, performance, and user experience.Provide event and on-location support for production workstations, end users, and recording workflows as needed.Stay current with post-production technology trends and standards and share relevant insights with the team.Assist in evaluating new tools and vendors, including performing basic testing and gathering stakeholder feedback.IT INFRASTRUCTUREExperienced in troubleshooting and configuring Linux, Windows, and macOS systems.Skilled in deploying, patching, and managing workstations and servers (both physical and virtual) using client management tools.Proficient in troubleshooting and configuring network services and devices (with a preference for Cisco) that support media workflows.Collaborates with enterprise support partners to define, implement, and maintain standards.Maintains on-premises and remote data center racks, cabling, and media technology equipment.Committed to continually enhancing digital security across post-production infrastructure and workflows.WAYS OF WORKINGWork collaboratively across functions with stakeholders in post-production, production, and IT.Provide regular updates and escalate risks, incidents, and decision points to the Media Technologies Manager as needed.Experience with ticketing systems and Agile/SCRUM methodologies is a plus.Communicate directly with end users to diagnose issues, set expectations, and provide status updates.Able to work effectively both as part of a team and independently as a self-starter.
Qualifications: Strong understanding of production and post-production workflows, frame rates, codecs, and common media file formatsExtensive experience with creative workstation and server hardware in both physical and virtual environments5+ years of experience with IT infrastructure, including networking, servers, storage, and backup solutions5+ years of experience administering and troubleshooting Linux, macOS, and Windows, including deployment/imaging and endpoint management toolsSolid understanding of network topology and network troubleshooting (Cisco experience preferred)Experience with virtualization platforms (preferably Dell VxRail/VMware) and data center infrastructureExperience working with cloud services and environments, including cloud storage and compute resourcesScripting and automation experience is an advantageWorking knowledge of IT Service Management processes, including Incident, Problem, and Change managementDemonstrated ability to collaborate across teams in a global organization and to adhere to shared standardsStrong communication, documentation, and customer support skills, with an approachable, team-oriented mindsetStrong analytical, organizational, and prioritization skillsWillingness to work outside core business hours when necessaryBachelor’s degree or equivalent relevant professional experience
Additional Information: This position is open to U.S. citizens, U.S. permanent residents, or individuals who are currently authorized to work in the United States on a valid visa.
The base salary range for this position is $112,000 - 168,000 + cash incentives. Actual salary offers may vary based on work experience. The base pay range is subject to change and may be modified.
Our current Benefits include:
Comprehensive Medical, Dental and Vision Plans, 401k Match, Family Leave, PTO & Paid Holiday Schedule, Pet, Legal, and Life Insurance, Tuition Reimbursement (Benefits listed may vary depending on the nature of your employment and/or work location)Red Bull North America, Inc. is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, age, or any other classification protected by Federal, state, or local law. We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
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