About the Role
The Operations Specialist I will manage day-to-day logistics tasks for lifesciences customers, including shipment coordination, documentation accuracy, and adherence to regulatory standards.
Responsibilities
- Coordinate transportation of temperature-sensitive biological materials
- Verify compliance with handling and documentation requirements
- Communicate proactively with carriers and clients to ensure on-time delivery
- Monitor shipment status and intervene when delays occur
- Maintain accurate records in internal tracking systems
- Respond to customer inquiries regarding shipment progress
- Escalate critical issues to supervisory staff promptly
- Follow standard operating procedures for lifesciences shipments
- Support quality assurance audits with complete documentation
- Assist in resolving billing discrepancies related to service performance
- Collaborate with internal teams to optimize workflow efficiency
- Adhere to safety protocols when handling shipment data and materials
- Participate in training for regulatory compliance updates
- Track key performance metrics for operational accuracy
- Ensure chain-of-custody integrity for all managed shipments
- Input and update data in logistics management software
- Prepare reports summarizing daily operational activity
- Identify process inefficiencies and suggest improvements
- Maintain professional communication across all stakeholder groups
- Support onboarding of new lifesciences clients
- Handle confidential customer information with discretion
- Work within defined service level agreements
- Manage after-hours on-call responsibilities on rotation
- Assist in emergency response procedures when required
- Stay current with industry-specific regulations and best practices
Compensation
Competitive hourly wage based on experience
Work Arrangement
On-site with potential for hybrid flexibility
Team
Part of a specialized operations team supporting time-sensitive lifesciences logistics
Physical Requirements
- Ability to stand or sit for extended periods while monitoring systems
- Frequent use of computer and phone equipment
- Occasional lifting of up to 20 pounds for sample boxes or supplies
- Work in temperature-controlled environments as needed
- Tolerance for repetitive tasks with high accuracy demands
Work Environment
- Fast-paced operations center with real-time decision-making
- Collaborative team setting with shared goals
- Hybrid schedule potential based on operational needs
- Exposure to strict deadlines and time-sensitive workflows
- Regular interaction with digital tracking and communication tools
Not available for this position
