Pavago is looking for an Operations Specialist to manage and execute our day-to-day workforce operations on a live scheduling platform. In this role, you'll oversee the full shift lifecycle from professional onboarding to real-time issue resolution to ensure service quality and reliability.
What You'll Do
- Own and manage the end-to-end shift fulfillment process.
- Respond quickly to incoming client shift requests and ensure timely coverage.
- Assign professionals to shifts and confirm their availability and attendance.
- Onboard and activate professionals on the HireApp platform.
- Maintain consistent communication to build engagement and long-term reliability.
- Monitor attendance, track clock-ins, and follow up on late arrivals or no-shows.
- Handle last-minute changes, cancellations, and emergencies by securing replacements.
- Communicate with on-site managers to resolve operational issues in real time.
- Keep internal systems, trackers, and documentation accurate and up to date.
- Identify recurring issues and recommend workflow improvements to enhance efficiency.
What We're Looking For
- 2+ years of experience in operations, staffing, or workforce coordination roles.
- Fluency in English (spoken and written) with a neutral or modest accent.
- Strong communication and stakeholder management skills.
- Exceptional organizational and time-management abilities.
- Proficiency using digital platforms, internal systems, and operational tools.
- Reliable computer setup and stable internet connection.
Nice to Have
- Experience working in staffing platforms, marketplaces, or high-growth startups.
- Background in shift-based or on-demand workforce environments.
- Experience monitoring attendance, clock-ins, and operational KPIs.
- Ability to suggest and implement process improvements.
Work Mode
This is a fully remote position.
