About the Role
The individual in this role will analyze online content to detect safety concerns, apply policies consistently, and contribute to a secure learning environment for students and staff.
Responsibilities
- Review digital communications to identify potential threats or policy violations
- Assess safety risks based on established protocols and escalation procedures
- Document findings accurately and maintain detailed case records
- Collaborate with team members to ensure consistent decision-making
- Respond promptly to high-priority safety alerts
- Apply empathy and cultural awareness when evaluating sensitive content
- Maintain strict confidentiality of all reviewed information
- Follow legal and regulatory guidelines related to student privacy
- Participate in ongoing training to stay current on safety trends
- Contribute to improvements in operational workflows and tools
- Support consistency in policy application across cases
- Work within defined service level expectations for case resolution
- Communicate effectively with internal stakeholders
- Adapt to evolving safety challenges in digital environments
- Use judgment to distinguish between benign and potentially harmful content
Nice to Have
- Prior experience in trust and safety operations
- Background in counseling, social work, or behavioral intervention
- Knowledge of K–12 education systems
- Experience with content moderation at scale
- Training in crisis response or threat assessment
Compensation
Competitive salary and benefits package
Work Arrangement
Remote within the United States
Team
Part of a dedicated safety and compliance team focused on protecting school communities
Our Mission
The organization works to safeguard students by identifying and addressing potential dangers in digital spaces, supporting schools in maintaining safe learning environments.
Work Environment
Fully remote position with flexible scheduling within U.S. time zones. Employees receive equipment and technical support for home offices.
Professional Development
Ongoing training is provided in safety assessment, policy updates, and emotional resilience. Career growth opportunities are available within the organization.
Commitment to Diversity
The team values diverse perspectives and lived experiences, recognizing their importance in interpreting context and ensuring fair, equitable outcomes.
Not available
