Tasq Staffing Solutions, Inc. is hiring an Operations Manager (McKinley) | Onsite

Work Setup: Onsite (McKinley, Taguig) Job Summary: Operations Manager brings visionary, hands-on leadership to CE support, driving scalable delivery, nurturing leadership talent, and ensuring consistently outstanding service. This pivotal role expertly manages end-to-end operations while perfectly syncing people strategies with client objectives. Key Responsibilities: - Lead vibrant CE teams and Assistant Managers across Tier 1-3 operations, motivating excellence at every level. - Oversee and elevate key performance indicators including SLAs, CSAT, quality, cost, and team development. - Champion innovative operational strategies, fueling continuous improvement and enhanced efficiency throughout. - Act as the senior escalation point, confidently handling critical operational, client, or delivery challenges. - Collaborate closely with senior leaders in Recruitment, HR, Workforce, QA, and Product to align objectives and amplify impact. - Cultivate leadership growth and succession planning to build a resilient, future-ready CE operations team. Qualifications: - Bachelor’s degree - Minimum 24 months experience as an Operations Manager or equivalent. - Demonstrated success in leading large BPO teams through multiple leadership layers. - Expertise in driving performance management, ensuring robust governance, and delivering exceptional service quality. Core Competencies: - Driving visionary leadership and flawless execution - Seamlessly collaborating with cross-functional stakeholders - Harnessing business insights through performance analytics - Expertly navigating change and mitigating risks