OurAssistants is hiring an Operations Manager for Property Management

Location: Work from Home Type of Employment: Full-time Work Shift: US Business Hours About Us At OurAssistants, we partner with U.S.-based property management companies to build high-performing remote teams that scale efficiently and sustainably. We specialize in operational excellence, process design, and performance-driven workforce management. Learn more at ourassistants.com. About the Role We are seeking a senior-level Property Management Operations Manager with a strong Business Process Improvement (BPI) background and a proven track record of scaling property management operations. This role will function as both a primary operations assistant to U.S. leadership and a mid-level people manager, overseeing a growing remote team of Virtual Assistants across leasing, accounting, customer support, and maintenance coordination. Key Responsibilities Operational Leadership & Team Oversight - Oversee and manage a remote team of VAs (initially 10–12, scaling to 25+). - Monitor daily productivity and workflow across departments. - Review end-of-day reports and conduct random audits to ensure quality and consistency. - Proactively identify performance gaps and operational risks before escalation. Business Process Improvement & KPI Development - Design, implement, and maintain KPIs, scorecards, and performance dashboards. - Build audit frameworks for quality control, compliance, and efficiency. - Standardize workflows across leasing, accounting, maintenance, and customer support. - Establish clear SOPs, escalation paths, and accountability structures. People Management & Coaching - Conduct regular one-on-one coaching sessions with team members. - Deliver peer-to-peer performance coaching when needed. - Train, mentor, and develop team leads and high-potential VAs. - Foster a culture of ownership, transparency, and continuous improvement. Systems & Tools Optimization - Manage and optimize current tools including AppFolio, Asana, Google Drive, and Dialpad. - Evaluate and recommend additional software, dashboards, or record-keeping systems to improve visibility, tracking, and scalability. - Ensure systems support KPI tracking, reporting, and operational efficiency. Leadership Support & Strategic Execution - Act as a trusted operational partner to U.S. leadership. - Translate leadership goals into executable workflows and measurable outcomes. - Support scaling initiatives with data-driven insights and process recommendations. Qualifications & Requirements - 8+ years of hands-on team leadership experience, including managing teams of 25+ people. - Proven experience scaling property management operations or similar service-based organizations. - Strong background in Business Process Improvement (BPI), operations management, or continuous improvement. - Demonstrated ability to design and implement KPIs, audits, SOPs, and performance systems from scratch. - Deep understanding of property management workflows (leasing, accounting, maintenance, resident support). - Experience managing remote teams and driving accountability in distributed environments. - High-level proficiency with AppFolio, task management tools (Asana), and collaboration platforms. - Strong analytical, communication, and leadership skills. Additional Requirements - Must be currently residing in the Philippines or Latin America. - Must have a stable internet connection and a remote-ready workstation. Compensation and Benefits - Competitive salary based on experience - Permanent remote work setup - Opportunity to shape and scale operations at a leadership level - Direct exposure to U.S. executive leadership - High-impact, long-term role with growth potential