Responsibilities
- Coordinate new hire onboarding, including paperwork, equipment, system access, and welcome logistics
- Coordinate employee offboarding, including access removal, equipment returns, and exit documentation
- Keep onboarding and offboarding checklists and trackers current
- Process routine payroll inputs each cycle (new hires, changes, terminations) for review and approval by the HR and Operations Specialist, as applicable
- Support employee benefits enrollment, changes, and terminations
- Serve as the first point of contact for routine employee questions on policies and procedures
- Maintain accurate employee records across HR systems, ensuring data quality and timely updates
- Support leave administration by tracking requests, maintaining records, and helping employees navigate established leave processes
- Handle employee information with discretion, maintaining confidentiality and data privacy in all aspects of the role
- Maintain HR documentation, templates, and operational playbooks to ensure processes remain current and consistent
- Coordinate with Employer of Record (EOR) partners and other people operations vendors on routine administrative tasks and inquiries
- Support employee recognition programs (anniversaries, birthdays, etc.)
- Coordinate logistics for employee programs, team events, and other organizational initiatives
- Provide administrative and operational support for cross-functional people operations initiatives
- Identify opportunities to improve operational processes and documentation, bringing recommendations to the HR and Operations Specialist
- Serve as the primary point of contact for routine employee relations matters during the leave coverage period, escalating sensitive or complex issues to the Head of Operations
- Serve as a responsive point of contact for day-to-day questions on policies, benefits, and procedures
- Administer leave requests according to established policies and country-specific requirements, escalating complex or non-standard situations to the Head of Operations
- Maintain accurate employee records and support compliance with labor regulations across our distributed team, including our France entity
- Coordinate employee appreciation and engagement initiatives
- Process employee changes tied to raises and promotions, updating HRIS and payroll records accordingly
- Support end-of-year budget reporting by compiling headcount and compensation data
- Support the launch of the annual performance review cycle by introducing goal-setting to managers and employees, following the framework established by the HR and Operations Specialist
- Support the annual benefits renewal process for our EOR and US-based staff, coordinating with vendors and the Head of Operations
Requirements
- Bachelor's degree in Human Resources, Business, or related field; or equivalent experience
- 1+ years of experience in operations, HR, administration, or a related field
- Strong organizational skills with a high degree of accuracy and attention to detail
- Comfort serving as a responsive first point of contact for employees across time zones
- Ability to handle sensitive and confidential information with discretion and professionalism
- Excellent written and verbal communication skills, with the ability to communicate thoughtfully across cultures and time zones
- Comfort learning new systems and technology, with the ability to quickly adapt to new tools and processes
Nice to Have
- Experience with an HRIS or HCM platform
- Experience onboarding or offboarding employees on a remote or distributed team
- Exposure to international HR operations, Employer of Record (EOR) models, or multi-country payroll
- Experience working cross-culturally or internationally, comfortable adapting to different communication styles and workplace norms across a global team
- Experience working in a nonprofit, research, or mission-driven organization
- Professional HR certification (e.g., PHR, SHRM-CP) is a plus
Benefits
- Medical insurance, dental insurance, and vision insurance – ESP covers 100% of the premium
- 401k plan with match
- 2,000 USD home office stipend
- 1,000 USD professional development stipend
- 1,400 USD co-working stipend
- Unlimited paid time off, with a recommended minimum of three weeks per year
- Flexible working hours
- Regular team retreats around the world
Additional Information
- This is a fully remote role, and candidates must be based in the United States.
- We offer flexible working hours, with the expectation of occasionally participating in virtual meetings outside your typical working hours.
