Proactively providing technical guidance and support to users during their onboarding journey with Stripe.
Deliver pre-built technical workshops and kick off calls to users.
Provide light touch project management for ongoing Stripe implementations and timely escalate any delays with planned go-live dates.
Troubleshooting technical issues and providing timely solutions to ensure a smooth onboarding process.
Collaborating with cross-functional teams to address user queries and concerns.
Maintaining accurate records of user interactions, issues, and resolutions.
Anticipating and addressing potential technical challenges during the onboarding process. Proactively propose improvements.
Offering guidance on best practices, product features, and account setup to ensure user success.
Continuously updating knowledge of Stripe's products, features, and updates.
Escalating complex technical issues to appropriate teams for resolution.
Providing exceptional customer service to ensure a positive onboarding experience for users.
Contributing to the improvement of onboarding processes and documentation.

Advanced English proficiency - fluent in written and spoken.
2+ years of implementation consulting in API technologies or other complex technical environments.
Excellent problem-solving and troubleshooting skills.
Strong technical understanding of APIs and experience with SaaS solutions.
Comfortable talking about technical concepts, and explaining how Stripe works, both from a product features and API architecture perspective.
Strong communication and interpersonal skills, with an ability to effectively engage and influence various stakeholders.

Experience working with financial systems, online payments, or e-commerce platforms.
Experience collaborating with cross-functional teams in a fast-paced environment.
Experience delivering live technical training to users.
Comfortable with various code-level debugging & writing of code.

Remote (City/Region) — Mexico City

The role is based in Mexico City.
The candidate must be fluent in English, both written and spoken.
The role involves providing technical onboarding support to startup and SMB users through the Stripe Accelerate program.
The role includes delivering product workshops, best practices, regular check-ins, and technical Q&A.
The team handles over a million support cases each year.

Stripe is hiring an Operations Associate, GTM Implementation Specialist