Responsibilities
- Develop and execute strategic plans to hit financial targets, monitor performance, and make disciplined, ROI-driven decisions.
- Drive revenue growth through effective sales strategies, client relationship management, and building a high-performing sales and marketing team.
- Recruit, develop, and motivate a results-oriented team. Set clear goals, provide regular feedback, and foster a culture of continuous improvement.
- Streamline processes, ensure compliance, and maintain a strong focus on quality and efficiency.
- Ground priorities and growth initiatives in data, tracking key metrics across new customers, retention, pricing, and cross-sell/upsell.
Requirements
- Demonstrated technical proficiency across IT infrastructure, cloud solutions, help desk operations, AI solutions, and/or cybersecurity, with the ability to evaluate and oversee the work of a technical team and provide hands-on support when operational needs demand it.
- Background in people management including hiring, development, and performance management.
- Experience in IT services (ideally an MSP) servicing SMB clients.
- Resourceful, scrappy, and willing to roll up sleeves on both strategic and day-to-day challenges.
- Excellent communication, problem-solving, and leadership skills.
Nice to Have
- Bachelor's degree (MBA a plus)
Work Arrangement
Remote (Country)
Team
Structure: Led by its own management team; part of a portfolio of 110+ companies across the US, UK, Australia, New Zealand, and Canada.