About the Role
The ideal candidate will manage hotel reservations, respond to customer inquiries, and maintain booking records with precision while working independently in a remote environment.
Responsibilities
- Process hotel bookings for clients via online systems
- Verify reservation details for accuracy and completeness
- Respond promptly to customer inquiries via email and chat
- Update and maintain booking records in real time
- Assist with modifying or canceling existing reservations
- Provide information about hotel policies and amenities
- Coordinate with property partners to confirm availability
- Resolve booking discrepancies efficiently
- Ensure compliance with company procedures
- Maintain confidentiality of customer data
- Handle high volumes of reservation requests daily
- Communicate clearly and professionally with guests
- Support team members during peak booking periods
- Follow up on pending reservation confirmations
- Escalate complex issues to supervisors when needed
- Adhere to service level response times
- Use reservation software to manage bookings
- Track changes in inventory and pricing
- Assist with post-booking customer support
- Maintain accurate documentation of all interactions
- Stay updated on hotel partner updates and offers
- Identify opportunities to improve booking processes
- Ensure all reservations meet company quality standards
- Work flexible hours as required by business needs
- Complete training on reservation systems and protocols
Compensation
Competitive hourly rate
Work Arrangement
Remote
Team
Small, dedicated customer service team
Why Join Us
- Opportunity to work remotely with a supportive team
- Training provided to ensure success in role
- Growth potential based on performance
Technology Needs
- Must have a Windows or Mac computer
- Stable broadband internet connection required
- Headset with microphone recommended
Not available
