inKind is hiring an Onboarding Specialist

Role Summary: Our Onboarding Specialists are responsible for the training and stewardship of new restaurant partners to inKind’s platform. Ensuring a smooth product implementation and configuration helps set our partners up for success. The Onboarding Specialist will learn the restaurant's business goals and teach partners how to utilize inKind in a simple and effective way, acting as the main point of contact for our restaurant partner’s inquiries, issues, and feedback during the launch cycle. Who You Are: - Passionate about our mission and can see the value this role brings to us, our restaurant partners, and our customers - A strong communicator who is able to efficiently work with external stakeholders and internal teams to quickly execute onboarding processes - An eager and enthusiastic learner who enjoys working within a team - Adaptive, organized, and eager to learn new technologies and systems - A natural problem solver and creative thinker Responsibilities/Essential Functions: - Coordinate the onboarding and training of Restaurant Partners to inKind’s platform - Manage personal queue of new projects, new location requests, and maintenance requests - Serve as a subject matter expert on the implementation of inKind’s Restaurant Partner products and services - Work cross-functionally with other departments to refine existing processes pertaining to the partner experience - Build relationships with external inKind partners to improve our implementation process for users Minimum Qualifications: - Bachelor’s Degree + 1 years of relevant experience - Experience working with team collaboration and presentation tools such as Google Suite, Slack, Asana, Cordial, Keynote, etc. - Experience with project management, account portfolio planning, and/or prioritization Preferred Qualifications: - Experience working with restaurants or food-related entities/clients - Experience working in a training or operational capacity is a plus Work Environment: - The candidate in this position will be primarily located in an office environment and be exposed to lighting, temperature, and noise level conditions typical of that environment - This position is primarily in-person, with an expectation of in-person work at the physical office location in Austin, Texas Some of our Benefits: - Generous PTO and company holiday policy + company paid Short Term Disability - 100% employer covered health and dental insurance for our direct employees (a set plan is covered, with higher tier healthcare coverage available at employee’s additional cost; dependent coverage is at employee’s cost); vision plan available at employee’s additional cost - Child Care Benefits and generous parental leave - Dog-friendly workspace in a secure building with great views of downtown Austin - Daily lunches and snacks Salary: - $65,000-$75,000, DOE + Bonus