Responsibilities
- Deliver frontline and secondary technical support for escalated incidents, ensuring prompt resolution and consistent service quality.
- Help manage and maintain core IT systems, including servers, Microsoft 365 environments, backup configurations, software updates, and patch management.
- Support the deployment and upkeep of secure information and communication technology systems in alignment with defined security policies.
- Set up, adjust, and resolve issues with networking hardware such as firewalls, routers, switches, and associated infrastructure components.
- Conduct technical problem assessments and assist in determining root causes, operating within formal incident, problem, and change management frameworks.
- Partner with senior technical staff and cross-functional teams to address advanced issues and enhance overall service performance.
- Deliver timely and professional assistance to clients through remote access, in-person visits, and on-call rotations as needed.
- Keep detailed records including support tickets, system settings, and internal knowledge resources.
- Support service optimization by identifying patterns in recurring issues and recommending actionable improvements.
Benefits
- Allocated time for ongoing professional growth and training
- Monthly team lunch events covered by the company
- One day per week of remote work from home
Work Arrangement
On-site
Other
Work from home 1x a week
