Responsibilities
- Support all aspects of project administration across multiple active projects.
- Use reports and dashboards to produce, collate, and distribute information required by the delivery and project teams.
- Maintain accurate and up-to-date project records throughout the delivery lifecycle.
- Assist the delivery team with general administrative tasks as required.
- Engage with suppliers and subcontractors in a timely, professional, and proactive manner.
- Follow up outstanding information or documentation as requested by the delivery team.
- Maintain clear and professional communication with external parties via phone and email.
- Maintain records of relevant project information using Jira and associated systems.
- Ensure all client and contractor communications are accurately recorded and auditable.
- Proactively claim and manage assigned tasks within the CRM and task-management systems.
- Support document processing and system updates in line with delivery requirements.
- Understand and follow defined quality standards, procedures, and delivery processes.
- Identify and escalate issues, delays, or risks to the project delivery team in a timely manner.
- Assist with the implementation of agreed remedies and preventative measures.
- Support audit readiness by ensuring documentation and communication trails are complete and accurate.
- Initiate actions and prepare basic reporting to help maintain or improve service delivery levels.
- Work proactively towards delivery team KPIs and performance targets.
- Assist with filling administrative gaps within the delivery function as required.
- Other role specific duties as they arise.
Nice to Have
- Bachelor’s degree in Business Administration, Construction Management, Engineering, Information Systems, or a related discipline is preferred.
- Experience using CRM systems and task or ticket-management platforms (e.g. Jira) is desirable.
- Prior exposure to construction terminology or documentation is advantageous but not essential.
Benefits
- Permanent work-from-home setup
- Monday–Friday: 4:00 PM–1:00 AM or 5:00 PM–2:00 AM PHT (adjustments will be made for daylight saving time)
- HMO with 2 free dependents and medical reimbursements
- Government-mandated benefits
- Opportunities to work with leading companies in Australia and beyond
- Training programmes for career development
- Engaging company outings, team activities and wellness sessions
- Supportive, inclusive culture
- Dedicated managers focused on your growth and success
Work Arrangement
Remote (Worldwide) — Philippines
Additional Information
- Work schedule: Monday–Friday, 4:00 PM–1:00 AM or 5:00 PM–2:00 AM PHT (adjustments for daylight saving time)
- Permanent work-from-home arrangement
- HMO with 2 free dependents and medical reimbursements
- Government-mandated benefits
- Training programmes for career development
- Engaging company outings, team activities and wellness sessions
- Supportive, inclusive culture
- Dedicated managers focused on growth and success
