Responsibilities
- Monitor accounts to identify outstanding debts
- Investigate historical data for each debt or bill
- Find and contact clients to ask about their overdue payments
- Take actions to encourage timely debt payments
- Process payments and refunds
- Resolve billing and customer payment issues
- Reconciliation skills to analyze customer ledger and identify patterns of payment behavior by collating and comparing invoices and receipts to identify incomplete payments and delinquencies and ensure reduced potential for losses.
- Update account status records and collection efforts
- Report on collection activity and accounts receivable status
Requirements
- Proven experience as a Collection Specialist or similar role
- Knowledge of billing procedures and collection techniques (e.g. skip tracing)
- Working knowledge of MS Office and databases (Excel is a must)
- Comfortable working with targets
- Patience and ability to manage stress
- Excellent communication skills (written and oral)
- Skilled in negotiation
- Problem-solving skills
- High school diploma
Nice to Have
- Associate s/Bachelor s degree
Benefits
- Competitive salary
- Bonuses
- A great and positive workplace
- Parking Subsidy
- Life and Medical Insurance
- Benefits and Discounts
- Growth opportunities
- All law benefits(Bono 14, Aguinaldo, IGSS, IRTRA, Vacations)
