blueAPACHE is hiring a NOC Engineer

blueAPACHE is looking for a NOC Engineer to be responsible for managing client infrastructure, handling major incidents, and ensuring service level commitments are met within a 24-hour roster. As an Australian owned, award-winning Managed Service Provider, you will join a team dedicated to operational excellence and customer satisfaction.

What You'll Do

• Identify and action all incoming major incidents from monitoring tools rapidly.
• Manage client infrastructure according to customer satisfaction and contractual commitments.
• Work autonomously, managing alerts, phone calls, backups, and more to resolution within SLA.
• Provide excellent customer service and communication to all clients.
• Ensure the integrity and validity of environments managed on behalf of clients.
• Support best practice design, implementation, and management of managed infrastructure solutions.
• Identify and provide insight to internal stakeholders on recurring incidents and assist in root cause resolution.
• Ensure blueAPACHE meets its obligations regarding Service Levels, Network performance, and configurations.
• Work effectively with the team in transitioning workflow through to colleagues in the 24-hour roster with clear handover notes.
• Provide 1st / 2nd level technical support on Incidents and Requests raised by customers via email, portal, or phone.
• Rapidly respond and work to resolve incoming alerts from monitoring tools.
• Manage major/critical incidents and communicate updates to key stakeholders.
• Perform Event management (monitoring and actioning events within infrastructure environments).
• Perform initial triage on all networking outages, including L1 troubleshooting and raising vendor cases.
• Assist in managing the day-to-day monitoring of client backups.
• Perform outside of standard hours upgrades, patching, etc., where required.

What We're Looking For

• Minimum of 3-4 years experience in Infrastructure and Operations support.
• Familiarity with the ITIL framework and best practices for incident, problem, and change management.
• Good problem analysis and resolution skills.
• Practical experience using Remote Monitoring and Management (RMM) Tools such as Solarwinds N-Central, Logic Monitor.
• Excellent communication skills, ability to interact with team members, client representatives, and vendors to achieve problem resolution.
• Formal training and certification in an industry technology.
• Microsoft Azure certification (AZ-900 / AZ-104).

Nice to Have

• Previous experience in a NOC/Datacentre.
• Experience administering Windows Server environments.
• Solid understanding of a range of technologies: Azure AD / Entra ID basics, Microsoft Windows server administering DNS, DHCP, Group Policy & PowerShell scripting.
• M365 administration & troubleshooting experience.
• Cloud IAM basics – AWS IAM/Azure RBAC role assignment and policy verification.
• Network and Windows Security.
• Storage and Commercial Backup Technologies (e.g., Veeam, Commvault).
• Firewalls such as Pfsense, Palo Alto, Cisco ASA etc.
• Cisco routers/switches.
• Anti-Virus Technologies.
• Hands-on with VMware vSphere/ESXi or Hyper-V.
• The ability to demonstrate initiative and provide attention to detail.
• The ability to work autonomously with limited supervision.
• The ability to work remote from colleagues but still feel comfortable to ask questions.
• Excellent verbal and written communication skills.
• Windows Server Hybrid Administrator (AZ-800/ AZ-801) certification (preferable).
• Network administration – CCNA / NSE certification.
• Tertiary Education e.g., bachelor’s degree in IT (IS / Cloud / Network / Security).

Technical Stack

• Solarwinds N-Central, Logic Monitor
• Microsoft Azure, Windows Server, DNS, DHCP, Group Policy, PowerShell scripting
• Microsoft 365
• AWS IAM, Azure RBAC
• Veeam, Commvault
• Pfsense, Palo Alto, Cisco ASA
• Cisco routers/switches
• VMware vSphere/ESXi, Hyper-V

Team & Environment

Part of a team operating a 24-hour roster.

Benefits & Compensation

• Opportunity to continually expand technical expertise.
• Environment to make a real difference and develop careers within a supportive and rewarding environment.
• Flexibility to work in a way that aligns with values of employee and customer experience, including hybrid/work from home model.
• Regular social events and an awesome culture – work with a team of experts.
• Ongoing training and development including paid certifications.
• Quality hardware and laptop provided.
• Employee referral programs with payment for successful referrals.

Work Mode

This role follows a hybrid work model.

blueAPACHE is proud to be an equal opportunity employer and is committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences.