Responsibilities
- Coordinate and perform release planning, development, testing, and deployment of IVR enhancements across multiple agencies.
- Design and build call flows and integrate backend systems using application programming interfaces (APIs).
- Manage NICE Business Units (BU) and contribute to solution design and network optimization.
- Provide routing design and implementation for contact center technologies.
- Collaborate with Architecture teams to design, develop, deploy, and consume APIs.
- Provide technical support and troubleshooting assistance when scripting issues arise.
- Coordinate issue communication and resolution with multiple technical teams during production incidents.
- Review support tickets with agency leadership and oversee issue resolution across teams.
Benefits
- Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
- Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
- Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
- Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
- Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
- Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
- Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Work Arrangement
Remote (Worldwide)
Additional Information
- Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.
