Responsibilities
- Maintains and resolves issues across wired, wireless, and mobile broadband networks in response to faults, errors, and incidents.
- Performs physical and technical support for all network hardware components.
- Monitors network assets in alignment with defined service level agreements.
- Executes repair, troubleshooting, and scheduled maintenance tasks on network infrastructure.
- Analyzes data from network dashboards, investigates issues, resolves escalated incidents, and reports operational status.
- Provides expert-level support for LAN, WAN, firewall, and related network technologies, diagnosing outages to restore service rapidly.
- Conducts root cause analysis for infrastructure issues and recommends corrective actions; supports remote access solutions including VPN, Terminal Services, and Citrix.
- Applies foundational knowledge of networking principles and adapts to new technologies; understands routing protocols such as OSPF, BGP, and EIGRP.
- Configures and manages network devices using Cisco command line interface.
- Resolves complex network problems from identification to resolution.
- Evaluates and implements change requests following established change control procedures.
- Delivers Tier 2 technical support including site assessments, network configuration, engineering design, installation planning, and documentation.
- Works extensively with wireless networks, virtual private networks, intrusion prevention systems, WAN optimization tools, and related technologies.
Benefits
- Medical, dental, and vision insurance coverage
- 401(k) retirement savings plan
- Paid time off and 11 paid holidays annually
- Life and disability insurance benefits
- Funding and support for education and professional development
- Flexible spending accounts for healthcare and dependent care
- Employee recognition and referral incentives
- Employee assistance program and identity theft protection services
Work Arrangement
On-site
Other
- Up to 10% travel may be required
- Designated as a Mission Essential position under DFARS 252.237-7023
- Equal Opportunity Employer: committed to diversity and inclusion; does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability
- Security clearance requirement: Secret
