Responsibilities
- Work closely with development, sales, and test teams to gather and understand technical and operational requirements.
- Design and expand network topologies to support testing of specific use cases.
- Set up and configure network hardware, software features, and traffic simulation tools to mirror real-world environments.
- Implement detailed test plans with emphasis on performance, edge cases, and realistic scale conditions.
- Identify, diagnose, and resolve system failures and performance issues through root cause analysis.
- Partner with development teams to reproduce issues, validate fixes, and document bugs or system limitations.
- Report test outcomes to stakeholders with actionable feedback and suggestions for design enhancements.
- Support sales and customer-facing teams by responding to technical inquiries and conducting on-demand demonstrations.
- Engage in peer knowledge sharing to build team expertise on emerging technologies and testing methodologies.
- Assist the Technical Assistance Center with reproducing escalated customer issues when required.
