Intelligent Technical Solutions is hiring a Network Administrator (Remote)

The Proactive Team Network Administrator serves as a senior technical resource, responsible for managing escalations, driving automation, and ensuring high-quality proactive service delivery. This role focuses on reducing operational noise through automation, maintaining robust documentation, and mentoring technicians to elevate technical performance and client satisfaction. Proactive Monitoring & Alerts - Design, implement, and refine processes for handling proactive service alerts (patching, disk space, antivirus, hardware/software alerts). - Ensure alerts are actionable, efficient, and tied to measurable KPIs. - Proactively address recurring issues to minimize escalations and maintain high service standards. Mentorship & Escalation Support - Serve as a Tier 3 escalation point for technicians, engineers, and operational teams. - Partner with Team Leads and managers to identify skill gaps and develop technicians into Tier 2-level engineers. - Deliver technical training, knowledge-sharing sessions, and hands-on guidance to improve technical competency across teams. Automation & Scripting - Develop and maintain automation scripts and tools to reduce manual workloads. - Lead adoption of automation best practices across the team. Documentation - Create and maintain SOPs, knowledge base entries, and technical guidelines. - Ensure documentation meets internal standards and industry best practices. Collaboration & Strategy - Partner with the Proactive Service Manager and operations leaders to align technical initiatives with business objectives. - Collaborate cross-functionally to ensure seamless integration of proactive solutions. Job Qualifications: Required: - Demonstrated technical leadership experience within an IT services, cybersecurity, systems administration, network administration, or similar technical support environment. - Proven expertise in handling Tier 3 escalations across diverse server environments, including setup, configuration, administration, and troubleshooting. - Strong experience administering Windows Server environments, including Active Directory, Group Policy, DNS, DHCP, and related infrastructure services. - Strong background in networking, with hands-on experience configuring and troubleshooting VPNs, VLANs, firewalls, switches, and network connectivity issues. - Experience supporting and troubleshooting virtualization platforms, including VMware vSphere and/or Microsoft Hyper-V. - Experience supporting and administering Microsoft 365 environments. - Demonstrated ability to develop, maintain, and manage technical documentation, standards, and operational procedures. - Excellent problem-solving, root-cause analysis, and technical project leadership skills. - Strong interpersonal and communication abilities to mentor technicians and collaborate effectively across teams. - Minimum of five years of experience in IT support, systems administration, network administration, or a related technical role. - Working knowledge of scripting and automation technologies such as PowerShell, Python, Bash, or similar tools. Preferred: - Experience working within a Managed Service Provider (MSP) or Managed Security Service Provider (MSSP) environment - Hands-on administration with ConnectWise PSA and RMM platforms. Job Requirements: - A home office set up that meets the following: - Computer: A working computer with a minimum of 8GB RAM and one of the following: - Windows 11 with an Intel i5 or i7 (8th generation or newer), or - AMD Ryzen 5 or 7 (2000 series or newer), or - macOS 12 or newer. - Internet: Stable internet connection with at least 5 Mbps download and upload speeds. - Audio Equipment: A quality headset with a noise-cancellation feature for meetings. - Mobile Device: A smartphone capable of installing the Microsoft Authenticator app. - Webcam: An HD webcam for video calls. - 2nd Monitor - UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop) - A very strong cultural fit the ITS way (Our core values will be discussed during the interview) - Excellent command of the English language both spoken and written - Able to work full time 40 hours a week: - Reactive - Normal Business hours from 8:00AM to 5:00PM, Pacific Standard Time (PST) from Monday to Friday. - Proactive - Schedule will be finalized after the training period, with shifts outside the regular business hours. - Able to pass our online behavior and cognitive assessments. - Preferably have at least 2 of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer. - Able to provide NBI Clearance (for PH applicants).