Responsibilities
- Allocate referrals efficiently to ensure NDIS participants receive timely and appropriate services.
- Collaborate with NDIS stakeholders to convert enquiries into referrals while delivering exceptional customer service.
- Provide clear guidance and tailored advice to participants about our services and the broader NDIS scheme.
- Work with operational teams and leaders to ensure a smooth intake and positive service delivery experience.
- Manage funding requests to ensure NDIS funds are available and used appropriately.
- Maintain accurate case management records, documenting all plans, progress, communications, and interactions.
Requirements
- experienced individual
- ability to allocate referrals efficiently
- ability to collaborate with NDIS stakeholders
- ability to provide clear guidance and tailored advice to participants
- ability to work with operational teams and leaders
- ability to manage funding requests
- ability to maintain accurate case management records
