SupportYourApp seeks a native French-speaking Chat Support Consultant to deliver outstanding customer support for a crypto trading platform. In this fully remote role, you will be the primary point of contact for clients, handling inquiries and building relationships via live chat and email.
What You'll Do
- Deliver outstanding customer support in crypto trading via live chat and email, promptly addressing inquiries and complaints.
- Build strong and lasting customer relationships.
- Handle customer inquiries and feedback.
- Provide valid, accurate information and solutions to customer requests.
- Maintain up-to-date knowledge of the company’s trading platform and general market conditions.
- Understand customers’ needs and deliver constructive feedback to the management team.
- Continuously seek ways to improve team performance and work efficiency.
- Be a part of a fast-paced environment requiring strong focus, commitment, and adaptability to different shifts including weekends and holidays.
What We're Looking For
- Native French speaker and excellent English communication skills (at least C1 level).
- At least 6-12 months of live chat support experience, preferably in crypto or financial services.
- Crypto industry knowledge.
- CRM experience in Salesforce.
- Strong analytical, logical thinking, and problem-solving skills.
- Positive, proactive and responsible attitude.
- Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps download and 40 Mbps upload).
Nice to Have
- Basic financial knowledge or payment/banking experience.
Technical Stack
- Salesforce
Benefits & Compensation
- Flexible schedule.
- Opportunity to cooperate fully remotely.
- Inclusive international environment.
- Compensation in USD.
- Rewards for referring friends.
- Balance between project workload and personal time, but also – internal health policy.
- Responsive leadership interested in your development and long-lasting cooperation.
- Greenhouse conditions for self-development.
- A culture built on trust, with no time-tracking requirements.
Work Mode
This is a remote position open to candidates globally.
We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.
