IDT Corporation is hiring a N2P- Tech Support Tier 1

As Tier1 Tech Support, The main role is to provide support post-installation to our Business VoIP customers you can be a part of this vital group by demonstrating your ability to resolve any technical inquiry/issue present post-implementation. We look for teammates who are able to thrive in a fast-paced, cutting-edge, technology-driven environment and that are also detail-oriented and customer-focused individuals to help cultivate relationships with new customers while improving overall customer engagement by providing solutions to technical issues. RESPONSIBILITIES - Address customers’ changing needs or technical inquiries/issues that arise post-implementation, via phone and Email. - Identifying hardware and software solutions. - Troubleshooting technical issues. - Diagnosing and repairing faults. - Update tickets assigned with actions taken to resolve incidents and or escalate if needed. - Provide both great technical support and customer service. REQUIREMENTS - High School Diploma - 85% of English Proficiency great communication skills (written and spoken) - Positive Attitude - Problem Solving Skills. - Quick Learner - Team Player - Software and Hardware knowledge - 1+ Years of experience in tech support, desktop support, or a similar role. (Mandatory) - Excellent Customer Service and great communication skills (written and spoken) - Experience with remote desktop applications and help desk software. i.e: TeamViewer, AnyDesk, or others. - Experience in VoIP technology, troubleshooting, and understanding of its infrastructure (It’s a plus) - Salesforce experience (desired) - CompTIA A+ (Certification is a plus) - Knowledge in the following areas/fields: (Mandatory) *if Certified it’s a plus. - CCNA* - Network Monitoring - Routing Protocols. - Cybersecurity - Satellite Technology - LAN and WAN networks. - Linux servers. - Telephone Plants PBX - Structured Wiring - Antennas What we offer: Competitive Salary Bonuses A great and positive work environment Parking Subsidy Life and Medical Insurance Benefits and discounts Growth Opportunities Benefits by law (Bono 14, Aguinaldo, IGSS, IRTRA, Vacations)