Responsibilities
- Address customers’ changing needs or technical inquiries/issues that arise post-implementation, via phone and Email.
- Identifying hardware and software solutions.
- Troubleshooting technical issues.
- Diagnosing and repairing faults.
- Update tickets assigned with actions taken to resolve incidents and or escalate if needed.
- Provide both great technical support and customer service.
Requirements
- High School Diploma
- 85% of English Proficiency great communication skills (written and spoken)
- Positive Attitude
- Problem Solving Skills.
- Quick Learner
- Team Player
- Software and Hardware knowledge
- 1+ Years of experience in tech support, desktop support, or a similar role. (Mandatory)
- Excellent Customer Service and great communication skills (written and spoken)
- Experience with remote desktop applications and help desk software. i.e: TeamViewer, AnyDesk, or others.
- Knowledge in the following areas/fields: (Mandatory) *if Certified it’s a plus. - CCNA* - Network Monitoring - Routing Protocols. - Cybersecurity - Satellite Technology - LAN and WAN networks. - Linux servers. - Telephone Plants PBX - Structured Wiring - Antennas
Nice to Have
- Experience in VoIP technology, troubleshooting, and understanding of its infrastructure (It’s a plus)
- Salesforce experience (desired)
- CompTIA A+ (Certification is a plus)
Additional Information
- Competitive Salary
- Bonuses
- Life and Medical Insurance Benefits and discounts
- Growth Opportunities
- Benefits by law (Bono 14, Aguinaldo, IGSS, IRTRA, Vacations)
- Parking Subsidy
