Responsibilities
- Provide email and chat support (no phone calls!) to platform users
- Answer common "how-to" and FAQ-type questions
- Assist with account management and payment-related issues
- Guide users through troubleshooting steps with patience and clarity
Requirements
- Fluency in French (C1 level) and English (C1 level)
- Valid EU work permit – required to work in Bulgaria
- Availability to work flexible shifts, including weekends
- Excellent communication skills – as smooth as a jazz saxophone solo
- A positive, problem-solving attitude – even on the toughest tracks
Nice to Have
- Previous customer service experience – a plus, but not a dealbreaker
Benefits
- Permanent contract with long-term job security
- Fully remote training and work from anywhere in Bulgaria
- Additional health and life insurance
- 21 days of paid annual leave
- Food vouchers and Multisport card (partially covered)
- Performance bonuses
- World-class training and career growth opportunities
- Digital HR services and 24/7 psychological support
- Fully digital onboarding and contract signing
- Recognition and referral programs
- Engaging employee events and wellness initiatives
- Learning platforms and certification support
- Exposure to global business and an inclusive, multicultural environment
Work Arrangement
Remote (Country) — Bulgaria
Additional Information
- Language requirements: French C1, English C1
- Work schedule: flexible shifts including weekends
- Contract type: permanent
- Training: fully remote
- Work location: remote within Bulgaria
- EU work permit required
