Responsibilities
- Deliver practical training on widely used but highly customized software and hardware systems within the Maryland Judiciary, covering both modern and older versions of Microsoft operating systems and Microsoft Office applications.
- Participate in planning meetings and conference calls held in Annapolis and at various Judiciary sites across Maryland as required prior to training or system deployment.
- Offer in-person, one-on-one support to users following training sessions, software installation, or system upgrades.
- Act as a communication bridge between end users and key stakeholders such as education leadership, help desk personnel, developers, systems analysts, technical staff, and project managers.
- Provide remote or phone-based technical and instructional assistance as directed.
- Support the development, editing, updating, formatting, and distribution of training materials and user guides as needed.
- Carry out additional duties essential to advancing the goals of the AOC Education Division.
Work Arrangement
Remote — Annapolis, MD
Other
- Duration: 36 months
- Attendance at pre instruction/deployment setup meetings and conference calls locally in Annapolis and in Maryland Judiciary locations throughout the State as needed
- Providing post instruction/installation/upgrade desk-side support for all users
- Providing phone/Help Desk support as assigned
- Performance of other functions necessary to support the mission of the AOC Education Division
