MS Canada is looking for an MS Knowledge Network Navigator to serve as the first point of contact, providing critical front-line support to Canadians affected by multiple sclerosis. This bilingual-preferred role guides individuals to appropriate resources, programs, and services via phone, email, and live chat, supporting our bold vision of a world free of MS.
What You'll Do
- Continuously maintain current and accurate knowledge about the organization to respond effectively to inquiries.
- Guide individuals affected by MS to a broad variety of resources, such as current programs, supports, and services.
- Proactively and continuously collect and disseminate information and resources on MS knowledge.
- Assess and document MS community members' needs and concerns and help guide them with issues they encounter.
What We're Looking For
- Fluent in English (written and verbal).
- Knowledge and experience working with persons affected by MS or individuals with other chronic illnesses or disability.
- Demonstrates exceptional skills of active listening, effective knowledge transfer, and empathetic communication, both verbal and written.
- Strong knowledge of the social service sector and health, government and community services.
- Exhibits excellent customer service and interpersonal skills, assessment skills and experience managing distress/crisis situations.
- High level of computer skills, keyboarding, advanced internet searching and operating within a database.
- Able to multi-task and move between multiple applications while supporting individuals in real time.
- Willingness and capacity to engage in, and apply, continuous learning related to multiple sclerosis and its management, as well as the rapidly changing health and social services landscape.
- Self-motivated, with the ability to work independently and as part of a team while working remotely.
- Displays strengths in research and scientific literacy.
- Employs effective knowledge translation strategies to synthesize and communicate complex information to diverse audiences.
Nice to Have
- Fluent in French (written and verbal) for business operations across Canada.
Benefits & Compensation
- Starting salary within the range of $58,000-$61,000.
- Competitive health and dental benefits package, spending accounts, and gender affirmation coverage.
- Opportunity to secure your financial future with retirement plan matching.
- Investment in your professional growth and development.
- Generous paid time off including an extended office closure at the end of the year and half day Fridays before long weekends.
- Support work life balance through flexible schedules.
Work Mode
This is a hybrid position open to candidates located anywhere in Canada.
MS Canada is dedicated to upholding diversity, equity, inclusion, and accessibility in our workplace. We value the contributions that each person brings and are committed to creating an environment from all backgrounds can thrive.
