1155 Perimeter Center, Atlanta, Georgia, United States Hybrid

ServiceNow is hiring a Monetization Strategy Director

About the Role

This role is responsible for defining and executing monetization strategies that support scalable growth and market expansion. The individual will work across departments to identify opportunities, assess pricing models, and influence product roadmap decisions based on financial and customer insights.

Responsibilities

  • Develop and implement scalable monetization frameworks
  • Analyze market trends and competitive pricing landscapes
  • Collaborate with product teams to align pricing with value delivery
  • Lead financial modeling for new and existing offerings
  • Evaluate packaging strategies to maximize customer adoption
  • Partner with sales leadership to ensure pricing clarity
  • Assess regional pricing variations and localization needs
  • Drive cross-functional alignment on go-to-market strategies
  • Monitor key performance metrics related to revenue and usage
  • Translate customer insights into pricing improvements
  • Support executive decision-making with strategic recommendations
  • Identify opportunities for tiered pricing models
  • Evaluate the impact of discounting policies
  • Guide the rollout of new monetization features
  • Maintain alignment with legal and compliance standards
  • Facilitate workshops with stakeholders to gather input
  • Track industry shifts affecting pricing strategy
  • Optimize renewal and upsell pricing structures
  • Contribute to long-range financial planning
  • Ensure data accuracy in monetization reporting
  • Manage external consultant engagement when required
  • Present findings to senior leadership teams
  • Support integration of pricing tools into platforms
  • Balance innovation with operational feasibility
  • Champion customer-centric pricing principles

Compensation

Competitive salary and comprehensive benefits package

Work Arrangement

Hybrid work model

Team

Part of the corporate strategy function working closely with product, finance, and executive leadership

Why This Role Matters

Monetization strategy directly impacts profitability and market positioning. This role ensures offerings are priced to reflect value while supporting sustainable growth and customer success.

What to Expect

You will lead high-impact initiatives, present to executives, and work alongside product and sales teams. Expect a fast-paced environment with opportunities to shape strategy and influence product direction.

Available for qualified candidates

About company
ServiceNow
ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
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Job Details
Category management
Posted a month ago