The Medical Support Assistant (MSA) provides front-line administrative and patient support within Department of Veterans Affairs (VA) clinics. As the first point of contact for Veterans, the MSA ensures accurate scheduling, record maintenance, and timely access to healthcare services while supporting daily clinic operations. This role is employed by International SOS Government Medical Services and operates within VA clinic environments.
What You'll Do
- Welcome and assist Veterans, visitors, and staff with professionalism and respect.
- Schedule, cancel, and manage patient appointments according to VA guidelines.
- Maintain accurate patient records and update demographic information in the electronic health record.
- Provide clerical and administrative support to clinic staff and care teams.
- Route calls appropriately and assist patients with general questions and requests.
- Monitor clinic schedules, update no-show appointments, and manage waiting lists.
- Support daily clinic operations including opening/closing tasks and correspondence management.
- Ensure compliance with VA policies, HIPAA standards, and Joint Commission requirements.
What We're Looking For
- Ability to welcome and assist Veterans, visitors, and staff with professionalism and respect.
- Experience scheduling, canceling, and managing patient appointments according to guidelines.
- Ability to maintain accurate patient records and update demographic information in electronic health systems.
- Proven ability to provide clerical and administrative support in a healthcare setting.
- Experience routing calls and assisting patients with general inquiries.
- Experience monitoring clinic schedules, updating no-show appointments, and managing waiting lists.
- Ability to support daily clinic operations including opening and closing procedures.
- Knowledge of and ability to ensure compliance with VA policies, HIPAA standards, and Joint Commission requirements.
Technical Stack
- Electronic health record systems
Work Mode
Onsite at Department of Veterans Affairs (VA) clinics.