Responsibilities
- Welcome patients warmly upon arrival and offer refreshments
- Verify patient arrival and confirm appointment details are accurately reflected in the schedule
- Assist patients with check-out procedures and arrange follow-up visits
- Manage and monitor the appointment schedule for accuracy and completeness
- Direct guests to the appropriate team members based on their needs
- Place reminder calls to patients ahead of scheduled appointments
- Retrieve and organize patient records for the following day’s visits by appointment time
- Create and prepare documentation for new patients
- Track and manage stock levels of front office materials and supplies
- Monitor incoming emails, then distribute them to relevant staff for action
- Maintain an organized and accessible filing system for patient and office records
- Ensure the front desk and waiting area remain tidy and presentable
- Handle payment transactions for services rendered
- Generate and verify end-of-day scheduling reports for correctness
- Prepare deposit slips for cash and check payments received
Other
- No work on Holidays
- No night shifts
- Work in 'happy medicine'; treating patients who are excited about improving their lives
- Use of the telephone, computer and other related instruments or devices
- Vision and hearing acuity
- Standing and walking for periods of time
- Ability to lift up to 25 pounds
