About the Role
You will play a key role in driving the successful adoption of a clinical AI tool in veterinary practices across Sweden. Working at the intersection of veterinary medicine and technology, you'll support clinicians through onboarding, refine real-world workflows, gather feedback, and help shape product development. Your work will ensure seamless integration into daily clinical operations while contributing to safer, more scalable healthcare solutions.
Responsibilities
- Lead veterinary clinicians through onboarding, training, and ongoing support using platforms such as Intercom.
- Maximize user success by troubleshooting issues, offering guidance, and collecting insights for product enhancement.
- Develop and refine templates and prompts to improve the performance of the AI assistant.
- Deliver live demonstrations of the product to potential clients and assist commercial initiatives.
- Track and manage clinical safety events while improving internal processes for safe scaling.
- Collaborate with product, engineering, and commercial teams to ensure effective implementation and integration.
- Present at industry events, conferences, and workshops to promote the platform to veterinary professionals and stakeholders.
Benefits
- Competitive compensation package including salary and equity
- 25 days of paid annual leave
- 5,000 SEK annual wellness benefit
- Regular team events including offsites, social gatherings, and seasonal celebrations
- Opportunity to drive meaningful change in healthcare
- Collaborate with experts in AI, medicine, and engineering
Compensation
Competitive salary & company stock options
Work Arrangement
On-site
Team
Interdisciplinary team focused on advancing healthcare through AI, combining clinical expertise with technology innovation.
About the Role
We are developing an AI co-pilot designed to support veterinary clinicians, improve patient care, and expand access to high-quality services. In this role, you will ensure smooth adoption of the platform across Sweden by guiding clinicians from onboarding through daily use. You will bring clinical insight into how tools are used in practice, refine workflows, and relay feedback to product teams. Your contributions will help integrate the technology seamlessly into real-world veterinary environments, making a measurable difference in how care is delivered.
Interview Process
The hiring process includes five steps: 1. Initial screening with Talent Acquisition 2. Interview with the Global MedOps Lead 3. Practical prompting exercise and follow-up discussion 4. Sales demonstration interview with a MedOps team member 5. A half-day working session in the Stockholm office to experience team culture and collaboration firsthand.
Culture at Tandem
We operate with speed, ambition, and accountability. Our team is diverse, high-performing, and united by a shared goal to transform healthcare. We value initiative, continuous learning, and bold thinking. You’ll be empowered to lead, grow, and contribute meaningfully from day one. Though distributed internationally, we regularly gather in Sweden for meetings and events, fostering strong personal connections. We prioritize talent, potential, and mindset, welcoming varied backgrounds and perspectives. Innovation thrives here because great ideas can come from anyone.
Other
- Flexibility to adjust work hours and travel when necessary
- Fluency in both Swedish and English required
- Background check required due to access to sensitive patient information
- Position located at headquarters in Stockholm’s Epicenter building
- Rolling application review — early applications encouraged
