Responsibilities
- Communicate with patients through phone, email, or mail to clarify billing charges, address concerns, and resolve outstanding balances.
- Partner with insurance providers to investigate and correct claim denials, rejections, or inconsistencies for timely reimbursement.
- Develop and manage customized payment plans for patients in alignment with financial circumstances and organizational guidelines.
- Verify and keep current patient demographic and insurance details to support precise billing processes.
- Document all interactions, financial agreements, and follow-up actions taken during collections activities.
- Remain current on healthcare billing regulations, compliance standards, and privacy laws such as HIPAA to maintain regulatory adherence.
- Deliver high-quality customer service with empathy and professionalism in every patient and responsible party interaction.
- Support clients through multiple communication platforms including phone, email, and live chat.
- Address and resolve customer inquiries and issues promptly to maintain service satisfaction.
- Coordinate with internal teams and departments to solve complex billing or service challenges.
- Keep thorough records of customer communications, transactions, and feedback for accuracy and continuity.
Benefits
- 21K Signing Bonus
- Work-life balance
- Focus on employee satisfaction
- Culture promoting long-term success and continuous learning
Compensation
21K Signing Bonus
Team
rapidly expanding team
