ISTA Personnel Solutions is hiring a Medical Billing Specialist | US HMO | Get a 21K Signing Bonus

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Medical Billing Specialist to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you! Account specific roles & responsibilities: • Contact patients via phone, email, or mail to discuss outstanding balances, explain charges, and address any concerns or questions related to their bills. • Work closely with insurance companies to resolve claims denials, rejections, or discrepancies, ensuring accurate and timely payment. • Establish and negotiate payment plans with patients, based on their financial situation and organization policies. • Confirm and update patient demographic and insurance information to ensure accurate billing. • Maintain detailed records of all communications, payment arrangements, and actions taken in the collections process. • Stay informed about healthcare billing regulations, compliance requirements, and privacy laws (e.g., HIPAA) to ensure all practices are in accordance with industry standards. • Provide exceptional customer service, demonstrating empathy and professionalism in all interactions with patients and responsible parties. Job Description: • Provides customer support through different communication channels (Phone, email, chat). • Resolve issues & accommodate customer inquiries to ensure satisfaction with products or services. • Collaborate with colleagues and different departments to resolve complex issues • Maintain accurate records on customer interactions, transaction, feedback, etc.