ISTA Personnel Solutions South Africa is hiring a Medical Billing Administrator to provide essential support for a U.S. client specializing in home medical equipment. In this remote role, you will ensure smooth coordination between retail operations, customers, and insurance partners, playing a key part in delivering high-quality service.
What You'll Do
- Handle customer service and patient intake calls with professionalism and empathy.
- Schedule equipment deliveries and coordinate with logistics as needed.
- Communicate with insurance companies regarding authorizations, billing, and claims.
- Manage Accounts Payable (AP) and Accounts Receivable (AR) tasks, including sending claims to collections when necessary.
- Use Excel to export, review, and track billing data.
- Support general back-office administrative functions as assigned.
What We're Looking For
- Experience in Durable Medical Equipment (DME) or a related healthcare billing setting.
- Hands-on Medicaid billing experience.
- Strong understanding of U.S. healthcare systems and billing processes.
- Excellent verbal and written communication skills.
- Highly organized, detail-oriented, and able to multitask effectively.
- Dependable, proactive, and solution-focused.
- Proficient in basic computer navigation, MS Office, and Outlook.
- Working knowledge of Excel for exporting and organizing data.
- A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection.
- A reliable power backup solution to manage load shedding and power outages.
Technical Stack
- MS Office
- Outlook
- Excel
Team & Environment
You'll work closely with the client's operations and customer support teams within a dynamic and fast-growing company culture focused on precision, efficiency, and a personal touch.
Benefits & Compensation
- Compensation for South African public holidays in accordance with the BCEA.
Work Mode
This is a fully remote position based in South Africa, with half-day working hours aligned to U.S. Eastern Standard Time (EST).
ISTA Personnel Solutions South Africa is an equal opportunity employer.
