Responsibilities
- Maintain patient records and enter data into electronic health record (EHR) systems.
- Actively work toward patient access and demand goals.
- Demonstrate commitment to PPMI’s In This Together Workplace Values and Service Standards.
- Integrate equity and inclusion best practices into all job functions and patient interactions.
- Promote productivity, patient donations, outreach, and other business goals.
- Perform all duties in compliance with applicable laws, PPMI policies, and insurance guidelines.
- Perform other duties and responsibilities as assigned.
- Be fully trained and signed off in either Front or Back duties for all services at the work location.
- Greet patients and visitors in person or by phone and schedule appointments; refer calls to other providers for services outside PPMI scope.
- Assist patients with check-in and paperwork completion.
- Obtain patient insurance information, including verifying insurance and obtaining health plan authorization.
- Assess patients’ financial resources, including eligibility for available programs and insurances.
- Collect all fees in accordance with PPMI cash handling policy and procedures.
- Record financial and billing transactions in the practice management system.
- Dispense medication and supplies to patients under the direction of a physician or clinician.
- Perform basic diagnostic testing including finger poke, vital signs, urine pregnancy testing, urinalyses, hemoglobin, rapid HIV test, and blood draws; prepare lab specimens, requisitions, and tracking logs for transport.
- Obtain patient vital signs including blood pressure, height, weight, hemoglobin, pulse, LMP, and patient needs assessment; administer injections.
- Prepare patients for procedures and discuss pain management options; assist clinician or physician during exams or procedures.
- May participate in aftercare services.
- Provide basic factual, unbiased patient education on pregnancy management options, birth control methods, STIs, and other health care services; screen for coercion; refer to outside resources as needed.
Requirements
- High School Diploma or Equivalent
- At least 2 years’ experience in a health care environment, preferably in a reproductive health setting.
- Any equivalent combination of experience, education, and/or training approved by Human Resources.
- Commitment to advancing race equity in one's work and interest in expanding knowledge about racial inequity in society.
- Demonstrated ability to communicate effectively across differences and act on feedback related to identity and equity with openness to learn.
- Commitment to Planned Parenthood's In This Together service ethos, workplace values, and service standards.
Nice to Have
- Knowledge of medical records management systems is a plus.
Work Arrangement
On-site — Grand Rapids
Other
- This is a unionized position, represented by the UFCW.
- Planned Parenthood of Michigan has implemented a mandatory vaccination policy requiring COVID-19 vaccinations when eligible for all employees.
