Responsibilities
- Assist in executing communications measurement initiatives across diverse industries and client portfolios
- Help set up projects, gather data, verify quality, and prepare reports throughout each project phase
- Examine media coverage and communications data to detect trends and generate actionable insights
- Support the creation of client-ready presentations, reports, and supplementary materials under senior guidance
- Coordinate project outputs to ensure accuracy and on-time delivery
- Aid onboarding for new projects by documenting requirements and delivery strategies
- Analyze communications data to uncover significant patterns and trends
- Contribute to written summaries that transform complex data into clear, accessible insights
- Learn and apply standard communications measurement frameworks consistently across client work
- Support senior staff in formulating strategic recommendations based on performance data
- Utilize AI platforms like ChatGPT, Claude, Gemini, or comparable tools to assist research and streamline analysis
- Evaluate AI-generated content for correctness and completeness before inclusion in deliverables
- Apply human judgment and critical thinking when assessing AI-supported findings
- Stay current on advancements in AI and engage in discussions about ethical AI practices
- Follow defined quality protocols and project procedures to maintain consistency in client outputs
- Keep project records organized using CRM and file storage systems
- Collaborate with teams across Insight & Consultancy, Commercial, Customer Success, and Production to ensure successful project outcomes
- Communicate progress updates and escalate issues or risks promptly when assistance is needed
- Engage in training to strengthen skills in communications measurement, consulting, and media intelligence
- Offer suggestions for improving internal processes and team efficiency
- Help build internal knowledge bases and best practice guidelines
- Support research for thought leadership content including webinars, blogs, and industry presentations
Requirements
- 2–4 years of professional experience in communications, public relations, media intelligence, marketing, research, analytics, or related fields; internships may count toward this requirement
- Strong written and verbal communication abilities
- High level of attention to detail and organizational capability
- Analytical mindset with the ability to interpret data and identify meaningful trends
- Experience using spreadsheets and presentation software to organize and present information
- Willingness to learn new technologies and digital tools
- Familiarity with AI tools such as ChatGPT, Claude, Gemini, or similar, including understanding the need to validate AI-generated outputs
- Ability to manage multiple tasks while working collaboratively within a team
- Proactively integrate AI tools into daily workflows to boost productivity and speed up delivery
Nice to Have
- Experience with media monitoring or communications measurement platforms such as Muck Rack, Brandwatch, Cision, or equivalent tools
- Academic coursework or practical experience in communications, journalism, public relations, marketing, research, or data analytics
- Background working in a SaaS company, communications agency, or consulting setting
- Knowledge of communications measurement frameworks such as the Barcelona Principles or AMEC Integrated Evaluation Framework
- Interest in media intelligence, reputation measurement, or communications analytics
Benefits
- Fully remote team with permanent work-from-home structure
- Stipend for home office setup, phone and internet reimbursement, and access to coworking spaces
- Virtual and in-person team-building activities including meals, events, and competitions
- Competitive pay scaled to global standards within the U.S.
- Annual compensation reviews to maintain equity and market alignment
- Standardized bonus or commission system
- 401(k) plan with employer contributions
- Opportunities for equity participation
- Comprehensive health benefits including medical, dental, vision, disability, and life insurance for employees and dependents
- Full premium coverage for individuals enrolled in high-deductible health plans
- 24/7 virtual healthcare access and Employee Assistance Program
- Employer-funded HSA contributions and other pre-tax benefit options
- Quarterly wellness stipend and complimentary Headspace subscription
- Minimum of 4 weeks of paid time off, plus sick leave and mental health days
- 13 paid holidays annually, with flexibility to exchange for personal days
- Up to 16 weeks of fully paid parental leave
- Clear pathways for internal advancement and promotion
- Biannual performance reviews, team workshops, and leadership development programs
- Unlimited access to online learning platforms including Coursera and O’Reilly
- Additional two paid days off each year dedicated to learning and professional growth
- Commitment to diversity, equity, and inclusion in the workplace
- Agile, founder-led culture emphasizing collaboration and innovation
- Used by over 3,000 companies worldwide
Work Arrangement
Remote (Worldwide)
Team
Insight & Consultancy team
Other
- Up to 10% travel required for team collaboration, client meetings, and company events
- Attendance at annual company offsite, typically held in Mexico, is expected
- Support provided for employees in various locations, compliant with local laws
- Hiring limited to specific regions depending on job function
- Policies in place to ensure compliant work outside designated permanent residence
