Responsibilities
- Carry out recruitment activities for research projects in Scandinavia and other designated markets as assigned
- Contact panel members by phone and conduct cold outreach to enroll qualified respondents for specific studies
- Arrange and confirm interview appointments according to project requirements
- Plan and execute panel recruitment strategies for assigned projects, optimizing internal resources to minimize external costs and ensure timely delivery
- Deliver regular progress updates to project managers in the required format and schedule, including results and action plans
- Notify senior management of recruitment delays that may require external partner involvement
- Meet or exceed externally sourced recruitment targets for assigned regions
- Achieve monthly registration goals for the Scandinavia region and other specified markets
- Implement and manage panel growth initiatives in Scandinavia and other assigned areas
- Contact new sign-ups by phone to verify and update their email information
- Reach out to inactive users to reactivate their accounts
- Use multiple systems to investigate, resolve, and follow up on member inquiries and complaints with effective solutions
- Collaborate with project management to address issues affecting respondents or study execution
- Handle all participant inquiries in line with company policies on resolution quality and response time
- Contribute to improving communication protocols and support systems, including updates to ticketing procedures
- Foster strong relationships with panel members through prompt, professional communication across channels
- Deliver high-standard support to research participants via phone, email, and support tickets
- Coordinate with global panel team members to identify and resolve system or process issues
- Identify and act on suspected fraudulent respondents following established data integrity guidelines
- Verify the details of newly registered members to ensure data accuracy
- Conduct testing of online survey links and digital screening tools for qualitative research projects
Work Arrangement
Remote
Other
- Work hours follow a rotating shift schedule: 09:00–17:30 or 10:00–18:30 CET, Monday through Friday
- Applicants must submit their CV in English
