Responsibilities
- Direct People Leadership: Managing a dedicated team of our consultants, including engineers, focusing on their professional growth, performance health, and long-term career mapping.
- Client Relationship Management: Serving as the primary executive contact for a portfolio of clients, transforming transactional engagements into enduring strategic partnerships.
- Engagement Oversight: Maintaining "eyes-on" supervision of active consulting projects to ensure work quality meets our rigorous internal standards and technical benchmarks.
- Delivery Governance: Intervening in complex technical or organizational blockers to keep projects on track, ensuring we deliver what we promised—on time and above expectations.
- Client Success Accountability: Defining and tracking success metrics for every engagement, ensuring that our work creates measurable business value for our partners.
- Resource & Capacity Planning: Balancing team utilization with project demands to ensure our consultants are challenged but not burned out.
- AI-Augmented Delivery Evolution: Leading our teams in the pragmatic adoption of generative tools like GitHub Copilot and Cursor to stay at the cutting edge of consulting efficiency.
- High-Performance Culture Cultivation: Build and lead a world class team of engineers and designers.
- Market Expansion & Commercial Strategy: Deepen and scale our business growth across the UK and EU, expanding service offerings and scope, volume and commercial performance over time.
Requirements
- Have a proven background in technical delivery (Engineering, Product, or Architecture) and have successfully transitioned into a high-level management role.
- Are an expert at navigating difficult client conversations with radical candor and professionalism.
- Possess the learning agility to rapidly master and implement emerging AI tooling, such as LLM-based coding assistants, into a professional engineering workflow.
- Are an expert at navigating difficult client conversations with radical candor and can synthesize complex problems and propose clear, actionable paths forward.
- Have a track record of building high-performing teams where engineers feel supported, challenged, and heard.
- Demonstrate an uncompromising eye for quality; you know what "good" looks like and aren't afraid to coach others to get there.
Additional Information
- This role requires the ability to visit client sites across the UK and occasionally in the US.
- Travel is estimated at 25–40% depending on client needs.
- We are unable to provide visa sponsorship for this role in our London office.
- All applicants must have the permanent right to work in the UK.