Responsibilities
- Lead and scale a high-performing team. You’ll coach and develop a talented team of 8-10 advisors as part of a 30-person global team.
- Ensure the team delivers high-quality services to Watershed’s customers, bringing rigor and expertise to every customer interaction.
- Drive day-to-day team operations, helping the team prioritize work, manage escalations, and remove blockers.
- Drive operational excellence. You’ll shape operational systems and lead initiatives to continuously improve the quality and efficiency of delivery.
- Shape Sustainability Data Advisory strategy. You’ll partner with other managers and leaders to help guide the strategic direction of the Sustainability Data Advisory team as we scale our business.
- Foster cross-functional collaboration. You’ll represent your team in conversations with Watershed’s Customer Success, Support, Product, and Methodology leadership, working collaboratively to align strategies and execution.
- Be an early leader in our Mexico City office. You will embody and champion Watershed’s operating principles, setting the tone for an inclusive, mission-driven, and high-performance team.
Requirements
- 10+ years of professional experience, including 3+ years of demonstrated success managing customer-facing teams of 6+ people, typically in a consulting environment or within B2B SaaS.
- Skilled manager who is motivated by coaching, hiring, and developing high-performing teams.
- Customer-obsessed. Knows how to set a high bar for quality customer delivery and help teams reach that bar.
- Strong operator who loves to get into the details, uses data to make decisions, and builds repeatable systems in high-growth environments.
- Strong written and verbal communicator, able to clearly articulate a vision, build trust within the team, and influence cross-functional peers.
- Thrives in a high-growth, fast-paced environment; brings an ownership mentality, curiosity, and a bias to action.
- Fluent in written and verbal English.
Nice to Have
- Experience leveraging AI to drive efficiency and amplify customer impact.
- Passionate about solving climate change.
- Expertise in carbon accounting and sustainability-related topics, built through direct experience in the field.
Work Arrangement
On-site — Mexico City
Team
Team size: 30. Structure: global team
What’s the interview process like?
It starts the same for every candidate: getting to know the team members through 1 to 2 conversations about Watershed, your experience, and your interests. Next steps can vary by role, but usual next steps are a skill or experience interview (e.g. a coding interview for an engineer, a portfolio review for a designer, deeper experience call for other roles) which leads to a virtual or in person interview panel. We prioritize transparency and lack of surprise throughout the process.
What if I need accommodations for my interview?
At Watershed, we are dedicated to ensuring an inclusive recruitment process. We provide reasonable accommodations for candidates with disabilities, long-term conditions, mental health needs, religious observances, neurodivergence, or pregnancy-related support requirements. If you need assistance during your process, please contact your recruiter.
Additional Information
- Must be willing to work from an office 4 days per week (except for remote roles)
- Watershed has hub offices in San Francisco, New York, London, and Mexico City and satellite offices in Denver, Sydney, Paris, and Berlin.
- Where we have offices, employees are expected to be in office for 4 days per week.
