Empower & Mentor: Lead and nurture a high-performing engineering team across the US and EU, facilitating career development, performance growth, and a collaborative team culture.
Drive Strategic Ownership: Champion a shift from reactive delivery to proactive technical ownership, establishing best practices for platform reliability and cross-regional alignment.
Lead Regional Expansions: Architect and execute key global infrastructure expansions across complex environments (including FedRAMP High / IL4, India, and Australia).
Architect for Extreme Scale: Guide decisions around microservices, Go-based services, and extreme-scale cellular architectures capable of handling sub-second latency data ingestion and stream processing.
Cross-Functional Collaboration: Partner closely with Engineering, Security, and Product teams to align roadmaps, remove delivery blockers, and safeguard production reliability.
Maintain Operational Rigour: Oversee production environments and high-severity incident responses, championing robust GitOps and infrastructure-as-code practices.

8+ years of total software engineering experience with 2–4+ years of direct people management experience. A BS/BA degree or equivalent practical experience is required.
Technical Depth in Go & Microservices: Hands-on proficiency in Golang (including performance tuning and concurrency) sufficient to mentor engineers and conduct code reviews.
Containerisation at Scale: Proven expertise in Kubernetes and Docker for managing cloud-native microservices and integration workflows.
Operations-Heavy Mindset: Demonstrated experience managing production environments, coordinating on-call rotations, and leading high-severity incident responses in 24/7 SaaS or distributed environments.
Cross-Regional Alignment: Proven success managing or collaborating with distributed teams across time zones (US Central/Eastern time zones required to align with EU/US schedules).

Multi-Cloud & Compliance: Depth across AWS, Azure, or GCP, with experience navigating strict security frameworks like FedRAMP High / IL4.
Infrastructure & Streaming Tooling: Operational experience with Kafka, Helm, GitOps workflows (ArgoCD/Flux), and Terraform (or Atlantis).
AI & Automation: Familiarity with AI tools/LLMs (Claude, GitHub Copilot, ChatGPT) for automated operational analysis and remediation, or exposure to open standards like Model Context Protocol (MCP).
Observability Domain: Prior background in B2B SaaS or the Observability domain.

Remote (Worldwide) — US, EU

New Relic is hiring a Manager, Software Engineering